Nanston Dental Group

After repeated attempts to determine the balance on our orthodontic bill, we stopped auto draft at our bank. In reviewing the audit obtained from billing staff it showed balance of $257. They said we owed $642 because the auto drafts had been returned. After paying the $642 on next visit they would not make an appointment because we now owed $138 the original monthly payment. Adding all we paid along with what their audit said the insurance had paid the total is $174 over the total amount. The billing staff treats us as if we were stupid for pointing this out from their own papers. I'll never do business with Nanston again as soon as my daughter gets her braces off.

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A too common problem: "Good help hard to find" holds true? Flawed business model ("corporate" dental treatment)?
My family uses 3 Nanston (now Great Expressions) offices.
Corporate Square: Dr. Downer - gentle, professional, shows utmost concern for patients. Ditto hygienist Jennifer. Sparkling clean office, almost always runs on time.
Midtown: Husband's choice near his office. He's happy.
Decatur: Oral surgeon Jay Patel (son's tooth implant) -- absolutely incredible. Daughter will have her wisdom teeth extracted by him, too.
However, I had a root canal with another dentist in this office. He will not come near my mouth with a sharp tool again! Unprofessional, inane chit chat with assistant the whole time; rough (chair shook!); post-treatment pain for 3 days (not my first root canal, so I didn't expect this)
Administrative issues:
-Phone system - most Byzantine, frustrating labyrinth ever encountered. Impossible to call your "treatment coordinator" directly. All paths lead to appointments line, transfers, holds, voice mail.
-Turnover appears high.
-"Receptionists" trying to appear knowledgeable give out misinformation re: treatment plan.
-Odd procedure: After treatment (even with throbbing root canal), wit in waiting area until bookkeeper calls you to pay. Longest wait of visit!
-"Up-sell" and marketing (NOT by dentist but by business office reps reading charts). This is common everywhere now.
Overall: OK for dental treatment, not for your mental health!

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Dr. Downer is the best dentist I have ever had. He is gentle and very professional. Desiree (his hygienist) is fantastic. I always feel welcome when I come for my cleanings and other services.

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My child was told at our consultation, that the gap in her top teeth would be closed all the way with braces. Now, 2 years later when her braces are about to be removed, i'm being told that her teeth are made that way, and that nothing can be done about it. Nanston is very shady!

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Avoid at all costs.

I went in for a basic cleaning (as I am a regular brusher, flosser, and go to the dentist on a regular basis) and came out with bleeding, sore gums, and a hefty bill.

I had the same experience with the being stabbed in the gum until I was bleeding, all the while the hygienist is counting like she does not know what she is doing "1,1,2,1,3,4,4,4 (4 is when she really put some elbow into the stabbing and I bled even more to which she diagnosed "gingivitis in a few spots" Anybody's gums will bleed if you stab them with sharp metal. I have never ever had a dentist or hygienist do this sort of thing (I called my old dentist office later and was told this is not normal and I should report them).
I was worried I would get an infection since my gums were so sore and had open wounds from the "gingivitis checkup".
Then the dentist came in and to keep it brief, I honestly suspected he might be high. He was very odd when I asked him anything and barely answered and had a glazed sort of look on his face.
Then I was told I needed to have my fillings replaced (I do not have fillings) and was pushed to sign an agreement to have them "set this up" that was astronomically expensive. I thankfully had wised up by this point and declined, especially when I saw the billing dept. (A very unkept looking lady with multiple piercings loads of black eye makeup and black fingernail polish).

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