Nanston Dental Group

The billing staff can not seem to understand from their own numbers that when the total amount for braces has been paid, they no longer need to be billing the patient. According to the numbers received from the billing office, we and the insurance company have over paid the total amount for the braces yet they refuse to make a new appointment because they are still billing us. I will never do business with them again.

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To stay within my PPO I scheduled an appointment through the telephone number provided online (which I now know as the "Call In Center") to repair a broken tooth (I just moved to the area and am a new patient.) I arrived the requested 15 minutes early to fill out the new patient paperwork.
I was finally called 30 minutes after my scheduled appt. As I was being prepared for x-rays, I was told my teeth would be cleaned shortly.
"You DO know that I am here because I have broken a tooth?" I replied.
"But don't you need a cleaning?" she asked.
"I probably do, but I made an appointment because I have a broken tooth," I replied.
"Did you make it through the Call in Center? We've been having trouble with them," she said.
"I called the number provided by my PPO and told her no less than three times that I had a broken tooth, and needed an appointment for that."
I was then asked to go back to the waiting roomthe receptionist called me and said she could have someone see me in 2 1/2 hours. I asked for the paperwork I had filled out as well as the copy of my Driver's License and Dental Insurance card and left to find another dentist....

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Dr. Suhir Mosley and her staff at this location are wonderful. I am a Mom who didn't receive this kind of care when I was a kid, and I became afraid of the dentist. When my daughter had an impacted tooth, I had to bring her to someone, but I didn't know who. I was referred to this group from a friend, and now I would refer them to more of my friends. They are awesome with the children, and I always know my kids are in wonderful hands. Plus, they are willing to work with people on payments. Thank you to all of you at Nanston Dental in Stockbridge!!!

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My experience at this office was wonderful! The dentists, nurses, and front office staff are always so nice and patient. I have had services on both sides of your office and everyone seems to love their job. Peggy and Denya are very helpful and patient with me, my insurance company has goofed on many occasions and they never act like I am bothering them or get irritated with me, they have worked patiently to help resolve my issues. My girls used to be scared to go to the dentist but because of your wonderful staff they are excited to come see about Ms. Suhir and Chris. I have had a horrific experience with a previous dental office and Cigna referred me to this office, I am so happy that they did. We will always be patients of Nanstan Dental with this kind staff at work.

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I had Dr. Little put in 2 implants last summer, and I have been so happy with them. They are the best (and closest thing) to real teeth!

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