National Automotive Repair is a full-service automotive repair company with an A+ rating from the Better Business Bureau. Since 1997, we've provided the finest quality service and put customer satisfaction as our number one value. National Automotive Repair in Phoenix has built a solid reputation in the auto repair business on honesty, integrity and making sure our customers understand all aspects of their car repairs.
We are a NAPA AutoCare Center and offer a 12 month/12,000 mile.. warranty on parts and labor. Randy McLaughlin, owner and operator, was awarded the NAPA/ASE Technician of the Year for 2011. The Technician of the Year award is presented annually by NAPA AUTO PARTS and the National Institute for Automotive Service Excellence (ASE) to an individual in the automotive repair and maintenance industry that meets a detailed list of prerequisites.
With a crew of four mechanics, all ASE certified, National Automotive is able to service each and every client with personal one-on-one service. We are proud to say that 90% of our customers are repeat clientele.
National Automotive Repair promises: "To provide honest, economical quality auto repair to the public while building strong customer and community relationships."
We are easily located in Phoenix off the west frontage road of 1-17 on Sweetwater between Thunderbird and Cactus. Call us today!
I found Nation through my dad who brought his car there in the past. I needed some rear brake repairs and new exhaust manifold gasket. They knocked out the work and I got my car back quickly and professionally repaired. Great shop and will see them when I need another repair.
Posted: 1/30/2014 • Link to this review
I have been a customer of National Automotive for about 4 years. One might ask "Why National Automotive?" My answer is simple. Yesterday, November 9th 2012 while out driving on business, I noticed steam coming from under the hood. I pulled off the road and called Randy McLaughlin, the owner of National Automotive and explained the situation. I was about 9 miles from National Automotive's shop. Shortly after my call, Randy arrived with water and coolant at no charge. He also requested I bring the car into the shop for a system flush with fresh coolant at no cost. Service, price and peace of mind. Priceless.
Posted: 11/10/2012 • Link to this review
I started taking my 2001 Expedition to National Automotive Repair a few years ago. Since that time, my entire family now uses National Automotive Repair exclusively. Every employee I have ever dealt with has been friendly and professional. Even more important is their quality of work which is done quickly by folks that I have come to trust and rely on. Thanks to the team at National Automotive Repair, my vehicle has never run better!!
Posted: 8/02/2012 • Link to this review
I brought my 2001 Buick Reagel in and from the moment I walked in I felt appreciated as a customer. They are what everyone wants in a repair shop. I want to thank Randy for doing an excellent job and going out of his way for me to get things done and the rest of you guys as well.
Posted: 6/05/2012 • Link to this review
National Automotive Repair has kept my car going! Sometimes I'm leary of mechanics, wonder if they see a woman walking in and come up with things to do that the car doesn't need. But I've had good honest service with these guys.
Posted: 1/15/2012 • Link to this review
Excellent Customer Service!!! They knew what they were talking about! They did not take advantage of me and were quick to take me on short notice and I did not have to wait that long for my servicing to get done!! I recommend this place!
Posted: 12/20/2011 • Link to this review
Alberto, We are so glad you found us and are now another happy customer of National Automotive! We will always take care of you with honesty and timeliness. Thanks for the recommendation. :)
I brought my car to National because a friend said they were "great". When I dropped my car off I told them I thought it was the distributor. After $700 and some minor parts, I am stranded with no car. I have called National to have my concerns answered but they will not return my calls. Best thing is I just had someone look at my car to find..VIOLA! It is a cracked distributor!! Thanks National, for taking my money and not returning my calls!
Posted: 12/01/2011 • Link to this review
me_gusta, We are sorry that you have no vehicle for your transportation needs. At National Automotive Repair we make it a high priority to return all calls to our customers. Customer service is our #1 priority. We have researched our records thouroughly to rectify this issue but we cannot find or recognize your service. Our reputation and integrity is so very important to us, but our customer service is #1. That being said, please call us at 602-978-3278 so we can rectify your issue.
the go to guys for honest dependable service. after 40 years in the automotive and industrial repair business i now trust randy at national to take care of my cars. phil A
Posted: 10/14/2011 • Link to this review
My car was towed to National and Randy took such good care of both me and my car! He was professional, ethical and respectful of my time and budget. I would highly recommend them to friends and family.
Posted: 9/12/2011 • Link to this review
I was having car problems and thought it was my transmission slipping. I went to the Internet on super pages and found National Automotive Repair . I went to their website and listened to the introduction from Randy (the owner). I emailed them and got a response from Lori. Randy called me and I explained what my car was doing. He said it could be a blocked catalytic converter . I took it down and he diagnosed it to be a cooling fan clutch that was out. I had him fix the car. I have to tell you my car runs great !!!!! Thank you Randy at National Automotive Repair. 5 stars is not enough!!!!!!! Pam Erickson Phoenix, AZ
Posted: 8/25/2011 • Link to this review
I highly recommend this shop. The service was great. Felt very comfortable trusting them to do the job and not give me a bunch of crap of extra things that didn't need fixing. Everything was explained to me in a way i could understand. These guys are honest and do good work. Been to many other shops where your just a number. Great relief to find a good shop and good people finally.
Posted: 6/06/2011 • Link to this review
You will not find a better place to bring your car than to National Automotive Repair because a better place does not exist. I've been a customer of theirs for over 3 years now & they continue to exceed my expectations still, even to this day. I have lived all over the Country & gone to dozens of Mechanics & they are by far the BEST I have ever seen. Nobody out there even comes close to Randy, Tom & the entire Team at National. They are honest, professional, and have been a pleasure to deal with always. In an industry where good honest people are so difficult to find, they are a real gem & I value my relationship with them like gold. They will not charge you even a dime more than necessary to complete a job & their work has always been Top Notch. A few years ago when I had temporarily moved to Florida for work related reasons, I had National go thru my entire car from top to bottom & fix everything that was wrong. Because of the work that Randy, Tom, & their Team did on my 14 year old Lexus with 130,000+ miles, I was able to drive that car cross country from Phoenix, AZ to Ft. Lauderdale, FL - with no issues whatsoever! I have since moved back to Phoenix & will be a National Automotive Repair customer for life. I would highly recommend National Automotive Repair to Anyone. John L. Phoenix, AZ
Posted: 5/18/2011 • Link to this review
ASE Master Certified mechanics: Member BBB A+ Rated: ASE Blue Seal of Excellence: ASA
We recycle all oil.