DO NOT USE NTB!!!!!! ESPECIALLY THE ONE IN ATLANTA ON NORTHEAST EXPRESSWAY! I was a diehard NTB advocate until recently. I took my car into the shop because I heard a loud rattling noise. I was told that I needed new struts (approx $700) so I had them replaced. As I was driving out of the parking lot I heard the same rattling noise as before. I didn't have time to go back at that moment so I called the location to inform them and I returned the following day. A different mechanic at the shop said that my car was misdiagnosed and that I only needed a $2.50 caliper bolt. Initially I was reluctant to use NTB again but the manager was great and refunded the money for the cost of the struts but not the labor. A MONTH OR SO LATER MY CAR STARTS MAKING A DIFFERENT RATTLING NOISE. Instead of taking it back to NTB I take it to two different shops (one is the dealership) and both told me that I needed NEW STRUTS. The right one was broken completely and was leaking oil. I was shocked because NTB supposedly replaced the Struts. I take it back to NTB and the manager says that I would have to pay for both parts and labor to have my struts replaced AGAIN and that the warranty on them is not valid because he refunded me the money for the part. I WILL NEVER USE NTB AGAIN and I will be telling the plethora of people I referred to BEWARE!
Posted: 6/08/2015 • Link to this review