I've hired Rai numerous times and he always delivers - from refinishing my hardwood floors to updating my kitchen sink. He's personable, reliable and will respond quickly to your questions. I will definitely keep using his services.
Posted: 9/19/2011 • Link to this review
Rai and his crew did a complete overhaul of both bathrooms in our 1931 bungalow and the end result is amazing! They are fast, reliable, and communication throughout the process was superb. Rai kept me in the loop on every decision and provided a daily status.
Posted: 5/21/2011 • Link to this review
I called Rai because I had seen his work a few years ago, and was impressed. He did what he said, on budget and on schedule. I especially like that everyday he sent me photos of the progress. I have already shared his name with some of my neighbors and would work with him again.
Posted: 2/15/2011 • Link to this review
Rai and his crew did an excellent job on replacing my broken tile kitchen floor. Rai even came to the tile store with me to help pick out the tile-- and he picked it up for me and brought it over for no additional cost. The original tile floor had been installed without the concrete backer board, but Rai's tile guy came in, completely removed the old tile and disposed of it, installed the correct material down and then installed the tile. It looks beautiful and there was no mess, I looked for grout that might have been spilled here and there and could find none. I am very happy.
Posted: 6/15/2010 • Link to this review
Rai and his crew were very professional, and did a great job on our floors. They always met me exactly when they said they would, and got to work right away. After dealing with contractors that are frequently late, I really appreciated Rai's punctuality. Rai was also very good about communication. He emailed me pictures of our floor mid-job just so we can see what it's looking like. We didn't get quotes from anyone else other than Rai, so I cannot speak to how competitive the price is. But it seemed perfectly reasonable. And for the lack of hassle and peace of mind, well worth-it.
Posted: 12/02/2009 • Link to this review
These guys did a great job on refinishing our old hardwood floors in an old intown house. They use quality products and are very reasonably priced. We needed them on short notice before moving into our home and they were able to squeeze us in. We simply wanted the hardwoods refinished before we moved into our fixer-upper home. We appreciated that they didnt try to upsell us on anything. We used Natural Surface in a rush situation and we asked for "no frills" so I can not speak to their ability and execution of details but they did arrive when they said they would and they worked late to get the job done in our narrow time-frame. Raimond is very knowledgable and explained the process and choices very well. The floors look amazing in our home and with Raimond's suggested finishes and natural stain.
Posted: 11/27/2009 • Link to this review
Rai and his team left behind a mess. There were many marks and hand prints on the walls, window screens were taken down and not replaced, doors were not hung, lunch trash was left in the kitchen and the stair treads were not installed properly. When I requested these things be fixed, he argued with me, saying it was "normal." Completely unprofessional. I had to hire someone else to fix the problems.
Posted: 8/04/2009 • Last edited: 12/07/2009 • Link to this review
We're sorry we could not satisfy this out-of-town client. We tried to go back to property 3 times to correct any issues and first client said not yet, 3 weeks later client said it was too late. Townhouse is 90% wood floors, and when floors are being re-finished there can not be0 any dust on them (plus we use dustless sanders/vacuums), that's why we don't understand how we left a mess. We also installed a small trim at ends of stair treads (typical in older homes to hide small gaps and to better finish ends) and client said it was not acceptable. We said this was common and the only way to fix it was by re-doing the stairs and client asked for us to it for free, we said no and she called us uncooperative and hung up on us. We explained the client we had called her and left her voice mails about the small trim but she replied that we knew she had a very busy job and could only be contacted via email. Client left without paying $1300 and we have emails to document all this. In the end, I'm glad other reviews confirm we're not messy and unprofessional and appreciate previous clients for their referrals.
We had an old, stained ceiling tile ceiling in our basement. Natural Surfaces replaced it with a wonderful "real" ceiling with recessed lighting. It beautiful and really has added to our enjoyment of our home. They gave us a schedule for completing the work and stuck to it. The quality of the work was excellent. Their clean-up of the area was perfect; they were very courteous; and the price for the work was VERY good. We liked their work so much that we had them replace our master bath counters with granite tops. Again the workmanship was outstanding, the price perfect, and the courtesy exceptional. I highly recommend them and plan to use them for home renovations in the future.
Posted: 7/07/2009 • Link to this review
Natural Surface Hardwood Floors transformed our home. Our dreary old wood floors went from dull to rich and beautiful. They gave me a good price, showed up when they said they would,and the floors look fantastic. What more can you ask for?
Posted: 6/30/2009 • Last edited: 3/11/2011 • Link to this review
Love them. They did a beautiful job. My floors look great. They show up when they say they will and work very hard. I had my kitchen floors refinished and there was little or no dust at all. I would highly recommend them and use them again in a flash!
Posted: 6/17/2009 • Link to this review
I would definitely recommend Natural Surface for your flooring needs. They were professional, reasonably priced (had 3 other quotes that were much higher $), and have very high quality flooring. They were up front on pricing, very responsive to any questions that came up during the process, and the floors look amazing! It makes the whole house look so much better. We got them through a reference and know of several jobs where the clients were always very happy with the service and results. We worked with Raimond and would highly recommend him as well to manage your flooring project. He was great to work with through the entire process.
Posted: 6/17/2009 • Link to this review
Recommended to us by friends, this company gave us excellent service from the first visit for the estimate, knowledgeable advice and background information given us by the owner, immediate e-mail or phone responses to every question, beautiful refinishing of one old floor, the installation of one new floor, through the final follow-up visits to make sure everything met our expectations. Throughout the process, the employees of the company were fast, efficient, competent, responsive to our requests, and pleasant to work with. Raimond kept us informed about every step of the process and everything went as promised. They were also reasonably priced compared to other estimates. We are so pleased with the floor they refinished that I wish now we had followed their advice to do all of them. Deborah Miller - Decatur GA.
Posted: 4/15/2009 • Link to this review