Today Nelson Carpet Cleaning is coming over to clean my carpet. I found this business on the internet and the quoted price was in my budget. However I visited the reviews on the company and the comments seem pretty good. I would just like to say to the company that it's not in the best interest of your organization to rebuttal with a paying customer in your defense. You may have been entirely correct in your defense, however always remember that future customers still stand by the golden rule, "customers are always right." Next time you get a angry or dissatisfied customer, never expose your dirty laundry online for future customers to read, just take the punch and smile at all the other great reviews that I am now reading.
Posted: 1/13/2012 • Last edited: 10/18/2012 • Link to this review
I was very pleased that the technicians arrived on time! The job was very professionally done and I am very satisfied with the results. We have utilized Nelson's Carpet Services in the past and will continue to use Nelson's for future carpet services. The overall experience was excellent. The technicians are always friendly and courteous and the job performance exceptional and up to the highest standards.
Posted: 1/12/2012 • Link to this review
It's been awhile since I had my carpets cleaned.I wasn't sure if I was going to have to replace them, so I decided to get them cleaned first , just to see how clean they would come. I find Nelson's Info on line, and decided to give him a try. He did a great job on my carpets, and he also told me that I had more time left in my carpets. That's good because with todays economy I can't afford to replaces them right now. Maybe I'll let him do my air ducts later. :-)
Posted: 12/25/2011 • Last edited: 12/26/2011 • Link to this review
Nelson came to my house. Told me $54.95 on the phone with no extra fees. Came and started to look at my carpet in disgust. Then started to tag on $40, $80, $60 for extra stuff. Quoted me $220 just for 3 rooms. Then while I was talking to my wife, he kept pushing me to let him know what I needed to do so he can start. When I just wanted to the basic clean for $54.. He looked at me like I was wasting his time and the $54 will do nothing to my carpet. I ended up getting the service because I had moved all the furniture and this guy was here breathing down my throat. Stay away from his services. ***ALL THE PREVIOUS REVIEWS ARE FAKE. THEY ARE ALL FROM THE SAME DAY.***
Posted: 12/24/2011 • Last edited: 12/25/2011 • Link to this review
We have serviced many carpets, but none as bad as yours. You can't go five years with out cleaning your carpet, and think a basic cleaning will do the trick... With the condition your carpet was in it's about restoration, and I explained that too you. So please refrain from trying to discredit real people, because of your neglect to properly maintain your own property.
I had the privilege of having Nelson Carpet & Upholstery service to come to my home on a very short notice to clean my carpet due to relocating with the Military. Nelson came to my home and did an excellence job in cleaning the whole house. Nelson was professional, honest, very courteous and did and outstanding job!! I would recommend his services highly to anyone.~~Sadie
Posted: 5/05/2011 • Link to this review
Nelson Carpet & Upholstery is beyond excellence in carpet cleaning and professionalism. I have used the firm's services for the last eight years and am always amazed by the splendid customer service (professionalism, on-time arrival, thoroughness, politeness, honesty, reliability) and awesome results (rich looking carpet, cleanliness, and elimination of hard to clean carpet spots)I have received over the years. I highly recommend Nelson for your Carpet and Upholstery cleaning needs!!!
I'm thoroughly pleased with the service I've been receiving from Nelson Carpet & Upholstery. The vast amount of knowledge and experience they possess in this particular area of expertise allow me the privilege to feel comfortable when contracting them. We've developed a great working relationship and I look fwd to receiving the further benefits that come along with their service. Thanks NELSON!
Not only am I pleased with the cleaning results (my carpet looks brand new again), it was great to have someone show up who was friendly, professional and courteous in providing service. It's always nice to deal with a person who looks you in the eye and smiles. Plus, the attention to detail--treating areas where my dogs um,added extra curliques to the rug design, moving things that needed to be moved in order to clean properly, and making sure I was happy with how everything looked before departing...these are things that make a difference. I recommend! Jenny B
Posted: 4/29/2011 • Link to this review
The cleaner showed up on time and explained what he was going to do. He was friendly,not too pushy and very professional. My carpets never looked and smelled better. I would definitely recommend this company to everyone I know.
Posted: 4/29/2011 • Link to this review