Did not do all that was promised. Sprinkler system was a total armature job-had to have it RE-DONE by a professional company. The owner is great at 'sales' not landscaping. We believe the head guy was on some sort of medication. Do not hire them!!!!
Area Alpharetta, GA
Cost $10,000 - $14,999
Date January 2015
Posted: 9/28/2016 • Link to this review
NONRESPONSIVE, SUBPAR WORK, UNRELIABLE NO SHOW, POOR BUSINESS PRACTICES, CHANGED AGREEMENT in middle of term, made EXCUSES for why they couldn't or wouldn't do something, SOLD OUR ACCOUNT to another landscaper without informing us for over a month and then tried to collect on the month the new landscaper was cutting our lawn. UNTRUSTWORTHY Was convinced by salesperson that they would and could take care of everything turf shrubs trees groundcover trimming fertilization weed control. I have never paid so much for monthly lawn maintenance before in any of our previous properties, but figured I will end up saving especially when they included fertilization and weed control. After signing they started saying this and that wasn't included and nickeled and dimed things they told me was included. Then when I needed something done with a sprinkler and something else they subcontracted all their work out (when they assured me they knew how to do everything initially). Worst thing is they were always trying to UPSELL and constantly hustling /hassling me to do expensive projects like new sod retaining wall or patio etc. I think they were having financial problems which is why the staff were unreliable didn't show up and manager was always trying to Upsell or suggest expensive projects. I would DEFINITELY NOT RECOMMEND THEM.
Posted: 3/24/2014 • Link to this review
Brian and his crew designed and implemented a large backyard renovation for us (costing about 30K). We were happy with everything (responsiveness, timeliness, quality) UNTIL we learned from our irrigation company that New Life had installed the sprinklers improperly. We tried to contact Brain several times to do the necessary repairs, but he would either put us off or ignore us completely. We ended up having to pay someone else $500 to repair New Life's shoddy work. Too bad because up until that point we would have given them a positive review.
Posted: 5/28/2013 • Link to this review
I have worked with Brian on quite a few projects. I have recommended him on quite a few occasions and he has never let me down. I always hear from his customers how happy they are. He delivers what he promises and his price is very fair. I will continue to recommend New life outdoors for all landscaping needs.
Posted: 7/24/2012 • Link to this review
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