We needed two upright pianos moved from the same house. We explained in detail what had to be done, that one piano was in our basement and had to be moved up stairs or out the back yard and up a steep hill. They asked a lot of questions and said that they could do the job with three guys. They lied. They were 30 minutes late, (made an excuse about being stuck behind a train) showed up with just two guys, one that looked about 60. He looked at our downstairs piano exit and said that he could not do the job. This put me in a huge bind since I took off work to meet them and we had to be out of the house in 4 days. We asked why, after we had fully explained the job, and he made the excuse that his third guy had to go back to school, (you didn't know that?) and that he was getting too old to do this kind of work, ( excuse #3) and that his truck was acting up and he was afraid it might breakdown (#4). I count 4 lame excuses. Then he started giving me advice on how the next company should do the job! Are you kidding me? We called another company and they took care of us. Again, don't call this company!
Area Acworth, GA
Cost $250 - $499
Date August 2017
Posted: 8/15/2017 • Link to this review
Newsong recently tuned my piano and the entire experience was excellent. When I contacted Newsong, I was able to get an appointment quickly. Greg arrived at the time scheduled, was polite and very professional. He checked the piano, determined what was needed, discussed his plan with me and then performed the work - thoroughly and skillfully. I will definitely use Newsong again.
Posted: 2/04/2014 • Link to this review