I stopped into Niswander's Jewelers over the weekend to have my new watch fitted. All I needed was to have 1 or 2 links removed. The woman who greeted me at the counter was exceptionally nice, however the man who appeared in charge (most likely the owner himself) was terribly rude and gave horrible customer service. She asked for his assistance in fitting my watch and he told her to just measure with the paper, then said he couldn't take out the links today - I would have to leave my watch overnight. I was heading out of town that afternoon so he said fine, to come back in a half an hour. Now, I know that removing a link from a watch takes all of about 5 minutes, but I said okay and left to get a coffee. When I returned later, he still hadn't done it, then sat down in the back room and took out the links while I waited. I tried on the watch and it was too tight - he removed 2 links rather than 1 and I couldn't get the watch to clasp. I asked if he could put one link back in and he told me he didn't have time to do it today, then charged me $16 for the service! I was appalled by how rudely he treated me and I will never return to this jewelers again. It's a huge loss for him because my boyfriend and I will be telling all of our friends in Findlay what poor customer service he gives to his customers!
Posted: 12/27/2012 • Link to this review