Storage place has been excellent. Nice, clean and VERY easy to get to; right off the highway. Management easy to work with. Very good value. Not sure what is up with the other guy, but it has nothing to do with storage. When I rent a car I always check mileage and gas level (shrug).
Posted: 11/07/2011 • Link to this review
This was the worst customer service experience I have had in my life! I was given a truck that had a half-tank of gas less than what was stated on the renter's contract. The store manager Paul didn't inspect the truck before I left the office with it. After being gone a few minutes, I noticed the gas level in the truck. When calling him back, he said he couldn't do anything and said he would charge my credit card for gas that wasn't there to begin with. He even resorted to hanging up the phone on me and did nothing to help resolve the issue. I had to resort to the regional manager to get the issue resolved. I just wanted to pay for the gas I used, but not the cost of replacing gas that was not in the truck when I originally rented it. The worst part of it all is that he knew I was just in his office and I couldn't have possibly used that much gasoline in the short time I was gone. I wouldn't recommend this location to ANYONE. If you must visit this office, please check the gas level in the truck before you rent it (because he most definitely will not ensure it is accurate).
Posted: 11/18/2009 • Last edited: 11/07/2011 • Link to this review