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North Hills Shoe & Luggage Repair

6142 Falls Of Neuse Rd 
Raleigh, NC 27609
Phone: (919) 874-0082
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North Hills Shoe & Luggage Repair North Hills Shoe & Luggage Repair : Garment & Accessory Repair, Raleigh, NC



Reviews
by Amazing Sis at Citysearch

Posted on Citysearch on 11/23/2011
Excellent Service!
My TravelPro luggage took a beating on my last trip - arrived sans handle. Looked for a TravelPro authorized repair shop in my area and was pleased to find North Hills Shoe & Luggage Repair nearby (they aren't at North Hills anymore, rather North Ridge Shopping Center next to the left of the drug store). I called and was courteously informed about their hours. When I dropped off by luggage, the person who handles repairs was not in, however I was given his name and told I could call in the morning to discuss the repairs needed. Before I could call, I got a call from them saying my luggage was already repaired and they also gave it a once over and fixed some damaged zippers as well. Can't ask for better service than that! I will definitely use them for all my shoe and luggage repairs in the future.
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by Cary guy at Citysearch

Posted on Citysearch on 10/28/2011
Great luggage repair
Been there twiceboth times they fixed my TravelPro luggage while I waited. Explained that I had seen some negative reviewsowner had a compelling reason for the reviews. I'll go back....
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by tyronneandmoe at Citysearch

Posted on Citysearch on 9/20/2011
Follow up to 9/20 post
A follow up to my 9/20/11 post. \r\rMy husband went to pick up the bag to find a sign on the door, back in 5 minutes. He waited over an hour and met another couple who had travelled over an hour to get their bag and they had been browsing in the hardware store killing time before the 5 minutes turned into 90 minutes (they had called in the morning to confirm they were open) . Both my husband and the other couple finally left.\r\rI called the following day to be told ?someone? put the wrong sign on the door and my husband should have called ?just? before coming. I went for the bag and I asked about coverage in the store and was told if I didn?t like their schedule I should take my business elsewhere. My bagged wasn?t repaired properly, it was missing two rivets but I was told that was how they repaired bags but would have the rivets put in the following day by the luggage repairman and I could come back AGAIN!\r\rThe luggage repairman called me the following day and apologized, he said he overlooked the two rivets and no the shoe repairman was incorrect that they use fewer rivets. \r\rWay too much trouble to get something repaired properly in a timely manner without making multiple trips to this shop.\r\rI see the comments have improved and I hope their service has turned around vs. some folks who live nearby who aren?t inconvenienced to come back several times from a short distance away. I will not visit this shop again and encourage anyone who has to travel any distance to consider alternatives. I definitely experienced rude and inferior work here.\r\r\r\r
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by postal one at Citysearch

Posted on Citysearch on 5/20/2011
Don't go here!
Rude! Rude! Rude! Took luggage in for repair, no one there to look at it only the shoe repair guy. Told me that's what phones are for, but how would I know to call because I figured someone would be there when they are open! Told me to come back, I couldn't leave my luggage to be looked at. ""We don't want your luggage maam"". I drove 40 mins. to get there! I wasn't coming back!!!! PLEASE DO NOT PATRONIZE THIS STORE!!! They do not deserve a star but I couldn't get this published unless I gave them at least one.
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