I have been a customer of NRL for years on a 12 month program. Last week was the first time that they have been to my home in months but during that period NRL has continued to bill me a monthly fee (three months). When the business line was called to find out why this was occurring, the new manager of the work team informed me that they had previously employed a rogue team which would show up at a site, drop off a visit card and then leave without doing any work. This had been going on for months and that there was many customers who were in this situation specifically in the Woodstock, GA area. I reasonably offered that NRL should either refund two of the three months of service, or perform the work that has already been paid without services being rendered (or may I add, communication that the situation had occurred, or was occurring with their clients). However, they have failed to respond to my repeated communications efforts in regards to this offer to allow them to make it 'right'. I am now in the position to contemplate my next steps when I simply wanted the service that I paid for to be performed. The definition of fraud is "wrongful or criminal deception intended to result in financial or personal gain." I will let you decide whether you feel this is the case in this situation or if you feel comfortable doing business with an organization who responds to client concerns in manners like these.
Posted: 5/01/2017 • Link to this review
I have used them for years, and they used to be terrific. David was attentive, responsive and professional. Once he sold the company, the service has gone down hill. I fired them today and feel so much better about it. The front office is a joke! They are rude, unresponsive, and the worst business people I have ever had to deal with from a service provider. DO NOT USE THEM!
Posted: 5/11/2015 • Link to this review
I was a customer for over 8 years when David was in charge. They have new ownership and these people do not care about their customers at all. Last fall, I received a very nasty notification saying my account was suspended due to a late payment. It's impossible for my payments to be late because they are automatically drafted from my checking account. There was a discrepancy of $69 which I paid. However, they sent me a bill for $200 plus with NO explanation of charges. As others have stated, I have tried calling numerous times with no answer. Instead they reported it to collections and are threatening me with an attorney for that amount plus interest! Luckily, my credit is already excellent so it won't effect it much but I want others to know... I'm also reporting them to the Better Business Bureau and thinking about consulting an attorney for a class action law suit. My neighbors had a similar experience and I'm pretty sure they'd be interested.
Posted: 4/22/2015 • Link to this review
North river used to be great. Fantastic service and fantastic price. called David and got a no show once. He delegated it to Pat and he no showed. Personally, they aren't worth my money if they can't hit a commitment. I wouldn't use again.
Posted: 4/03/2015 • Link to this review
We hired them for maintenance. Service was only okay. Had to ask them to do anything besides mowing and blowing (pruning, weeding, fertilization etc.) or they would never do it. Would skip weeks and still charge us for every week. Hired them to put annuals in and they did a partial installation but billed us and we paid for the full amount. After several phone calls, never got them to come finish the installation. Never told us when we would be charged above our service agreement and would charge us additional amounts without our approval. Never returned emails and finally spoke with a very rude and unreasonable woman on the phone. Instead of taking off the erroneous charge, she abruptly discontinued service and they have now sent the $100 bill to collections. So beware if you disagree with what they think they should bill you, they will go after your credit score. Terrible customer service & unnecessary belligerent attitude.
Posted: 9/25/2014 • Link to this review
This company is a ripoff outfit. I had a bi-weekly service agreement with them, but after 6 months, they started to charge me full month service fee for bi-weekly lawn maintenance. I called them numerous times, and of course nobody answered the phone, and then I sent email to let them know the fraudulent billing, but this angry & stupid office woman had no shame telling me that they have every right to change the price without notice. So don't do business with these crooks.
Posted: 6/21/2014 • Link to this review
Our company hired this small lawn vendor to service our campus and surrounding area several months ago, and our decision to hire them was solely based on those 5-star customer reviews, but the truth is this vendor always overpromised and underdelivered, and their 5-star rating was obviously generated by themselves to attract new business. What a shame! Then they overbilled our company for no-shows, unfinished work, etc. When we called their office regarding the awful service, their secretary/office maid was extremely rude and arrogant, and their nasty owner egged her on. We had to fire them after a short period. Don't waste your money on those lowlifes.
Posted: 6/15/2014 • Last edited: 6/21/2014 • Link to this review
I was very pleased in the beginning, but then the crew stopped showing up consistently. Customer service not great -- voicemail is the only way to communicate. One year later, my lawn looks significantly less healthy and more full of weeds than before North River started.
Posted: 5/07/2014 • Last edited: 6/15/2014 • Link to this review
We have had North River as our landscaping company for 4 years and are very pleased with their service. The thing I like best is that they will do as little or as much as you need.
Posted: 4/03/2012 • Link to this review
North River has managed our business condo association landscaping for several years. They are always one step ahead of us in knowing and taking care of our needs. Our properties always look great!
Posted: 8/30/2010 • Link to this review
North River does our weekly mowings/trimmings as well as any landscape projects that we have and we are very impressed with their service and the workmanship. Very responsible crews willing to do what it takes to make our yard look wonderful!
Posted: 5/24/2010 • Link to this review
We have been using North River Landscaping for over a year for our yard maintenance and occasional landscaping needs. Recently, we had them do a big landscaping job in our backyard where they designed and created a beautiful garden around a waterfall that we have. They are absolutely amazing. Jason Minnick was the project manager and did such a great job with our backyard. We now have our own little paradise, thanks to North River Landscaping. I highly recommend them! They are responsive, professional and most of all, honest and trustworthy! We love our backyard and we love them!!
Posted: 3/30/2010 • Link to this review
My lawn needed to have core aeration and weedy grass control. I called and talked to a few companies but I liked this company best. The company was prompt in returning my phone calls, and they came out for an estimate the next day. Very professional and honest. The staffs were friendly and nice. The price was reasonable and fair. The overall service, price, and quality of work is great!
Posted: 7/23/2008 • Link to this review
Took over our garden and in two weeks the lawn and trees looked so much better. They planted bushes and shrubs and flowers and gave our property a "facelift". Very professional, reliable, honest
Posted: 6/23/2008 • Link to this review