Displaying 16-30 of 71
A few years ago, my neighbor had recommended Gary Cerny and his team. I was always impressed with their professionalism and honesty. I had a break in March 2013, and Gary was at my home the next day to suggest that I move a bush in front of a window, use a child's gate at the foot of the stairs to slow an intruder down, put a sensor on the crawl space door, and pins in one of my second story windows near a porch. Gary showed me how to do more sophisticated programming such as having the beam downstairs on but turning the beam upstairs off while in the house. I requested cameras after the break in, which Gary never tried to push on me before, just to make a profit, when I had asked about them. His team came back when one of the cameras malfunctioned and a fan was making too much noise. I was told it was covered by warranty and was not charged. After the break in, Gary gave me his cell number, which I used a couple times when I had some post break in questions (he answered at 9pm when I meant to just leave a vm). I do not use it anymore, because I understand he is busy. Gary even recommended an honest, caring locksmith company (like his company), which I intend to use for business needs as well. I highly recommend Northstar Security!
Posted: 7/01/2013 • Link to this review
We the Brentwood Park home owners association (HOA) contracted NSS Inc. to install a security camera system for our clubhouse. TJ and the guys were the most professional contractors we have ever dealt with! The level of product knowledge they displayed was unmatched! Extremely competitive pricing on the camera system and a superior installation process makes NSS the "BEST KEPT SECRET" in the metro Atlanta area. Although we are located in the South East side of metro Atlanta they were "on time" every time ready to work! The "free" after installation training and service they provided to us puts them a cut above the rest! For superior and professional service Brentwood Park (HOA) recommends NSS!!
Posted: 5/02/2013 • Last edited: 5/06/2013 • Link to this review
My Initial review was a note on me trying to get a home camera repair and a possible DVR replacement; I initially thought that I was being put off with no follow-up. However, I did receive a follow-up with this company to ensure that they provide great customer service. I must say Northstar did follow-up and are committed to having satisfied customers
Posted: 3/20/2013 • Last edited: 4/14/2013 • Link to this review
Thanks for updating the review! I'm glad we were able to sort this out :)
When the system was installed 3 years ago, the rep came out and saw what I wanted, discussed my options, and was very specific about the cost. The installation was prompt and well done. Since then, the service has been very responsive when an alarm has gone off. This year, they upgraded the system for a very reasonable price to take it from 2G to 4G. I am pleased.
Posted: 7/01/2012 • Last edited: 12/11/2014 • Link to this review
I hired NSS to install video and an access control system at our HOA (OSS) to control access to pool, tennis and clubhouse. After a very thorough vetting process, we selected NSS. They provided a turn key installation, configuration, training and ongoing service. Great, honest people working here. Very trustworthy and a great value. I would recommend them to anyone looking to improve security residentially or professionally.
Posted: 4/27/2012 • Link to this review
Gary and the team from Northstar installed our new alarm system 2 weeks ago and it was a fabulous experience. After Gary came by to survey the house and estimate what the installation would entail I knew that this was the company I would choose to wire my house. As a self proclaimed tech geek, I like to do my research before I begin a project like this and Garys knowledge, friendliness, and professionalism met and exceed my expectations. Gary really know his stuff about alarms and security. Unlike those companies that start with A and B, the professional equipment that NS installs in nonproprietary which means the monthly monitoring is NOT locked into $50 per month for a min of 3 years like all those flyers that constantly infiltrate the mailbox. The optional monitoring that they do offer (for less than $20 a month) is wonderful, we set off the alarm on purpose twice and was called within 1 min and 15 sec the first time and 45 sec the second time. I cant wait to have Gary and team install security cameras around my house later this year. They are a true gem to work with.
Posted: 3/27/2012 • Link to this review
TJ and Gary came to our home to install our new home security system on 2/6/12. Professional, curteous, knowledgeable, thorough and all around excellent! We shopped the market for several weeks and could not be happier with our purchase. Very competitive monthly rates, and this company is ALL about the customer. 5 stars all around!!!!!!!!
Posted: 2/06/2012 • Link to this review
Thank you so much for the glowing review! NorthStar Security takes a lot of pride in being a five star company.
A recommendation is the best compliment we could ever ask for! Glad you are enjoying your new security camera system.
After disappointing service from another local company, I decided to switch my security services over to NorthStar. TJ was great to work with and I could tell that the technician that came to my home really knew what he was doing. I purposely tested my alarm system to see how long it would take the monitoring station to call back and they called within seconds to make sure everything was okay! I am happy to say that I finally feel secure in my home and know that I have found the best security company in Atlanta. These guys really care about their customers!
Posted: 9/13/2011 • Link to this review
Glad NorthStar could restore your faith with the security industry and make you feel secure again. Our monitoring station is top notch - glad to hear you feel the same.
Previously we submitted a less than glowing review. Thankfully, Gary & TJ met our Board to solve & identify the source of our mutual concerns. It was our mgmnt co. They're history, and NorthStar has restored our confidence in their abilities. Great effort towards top Customer Service delivery. Thanks guys!!
Posted: 9/02/2011 • Last edited: 10/25/2011 • Link to this review
Thank you for this review! Customer service is definitely our top priority and we will make sure you are satisfied with our services.
After researching many different alarm companies in the Atlanta area, we decided to go with Northstar. The main reason for this decision was the fact that they do not require a contract. This is hard to find. Many require a three year contract that you can not get out of no matter what. Besides that, Northstar have proven to be very professional and their prices are competitive. They also were able to come out to meet us late on a Saturday afternoon to do a consultation. The next Wednesday, our house is fully alarmed. I highly recommend using Northstar if you live in the Atlanta area.
Posted: 7/14/2011 • Link to this review
You are right - there are so many options being offered for security that it is sometimes hard to sift through all of them. NorthStar is so glad you did! "No Secrets" is our policy - we want you to know what you are getting without having to read the fine print. Thanks for the review.
They came out to my house to review the security system that I currently had and to get me set up with a monthly service. They were on-time. They were professional ( I questioned whether I should let some companies' ""profesionals"" in the house!) and they were quick. I was given several options on how we could upgrade our system and they implemented our choice quickly. I was so pleased with every stageof the service that i have recommended them to my friends AND neighbors.
Posted on Citysearch: 3/01/2011
When my company moved locations to a new building, i did a lot of research on who i wanted to handle our security needs. I settled on NorthStar Security and they did not disappoint. They were on time, professional, and new their stuff! My building is now Fort Knox! They installed an alarm system with motion detection, flood sensors for our warehouse, access control at our front door and IT closets, as well as an awesome DVR/camera system that i can log into from home and check out my office when I'm not there. I am very pleased with the service and the price for all that was done. I highly recommend this company!
Posted on Citysearch: 2/25/2011
I cannot say enough good things about the entire experience. I looked into 3 different companies the others just do not measure up. From the initial contact I found the most knowledgeable, professional, and reliable staff at NSS. I chose them because they made me feel my security and satisfaction were their primary concern. Now I can say they delivered exactly as promised. I would recommend NSS to anyone who wants to know their home security is in the best hands.
Posted: 2/22/2011 • Link to this review
What a great review! This is exactly what we love to hear. We hold ourselves to very high standards and it's very rewarding to know we met your expectations.
Iíve had alarm systems all my life and Northstar is superior to all. My sales consultant, Grant, was very professional and handled all of our needs and concerns. The installation was done in a professional and timely manner. I give Northstar a FIVE star!
Posted: 2/02/2011 • Link to this review
We love 5 star reviews and know that we have to be a superior company to earn them. Thanks for giving us the opportunity to earn another 5 stars!
Look to NorthStar for the ultimate in residential and commercial security solutions. We provide monitored burglar and fire alarms, video surveillance, access control, commercial fire systems and more.
We promise to give an upfront and honest security evaluation and offer both contract and no contract monitoring terms at the absolute best prices. Customer Service is our top priority. Whatever your needs are, we can be your solution.
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