We have used Al to clean our carpet and tile in both of our houses five times. Always a great job. We have recommended him to friends in the neighborhood and they also have been very pleased. We have had our carpets cleaned and scotch guarded and our tile steam cleaned and the grout sealed. We bought a used house and needed to get the grout color sealed. Al did a good job in covering some poorly maintained grout. We highly recommend Northside Carpet Cleaning for all of your flooring care.
Posted: 6/14/2015 • Link to this review
I had Northside come out to clean my apartment carpets after I moved out. Al was very knowledgeable and friendly. He showed up when he said he would and called when he was on his way so I could meet him at the apartment. I did use the power scrubber service, which I felt was a little more expensive than I hoped but it looked great. I have recommended Northside and will use them in the future.
Posted: 12/27/2010 • Link to this review
This was the 3rd time I used Northside (same tech every time). I was always happy with them in the past. This time, we moved in to a house with very dirty carpet. The Tech up sold us on the "power scrubber" which was $160 and "guaranteed" that no spots would resurface. Spots came right back up in all of the rooms and near all baseboards was still dirty. When I called the gal on the phone tried to tell me that it was just the underside of the carpet coming through. This made absolutely no sense. I'm in design and buy carpet for a living. This carpet is in a 3 year old house to boot. The tech came back out, but wasn't very happy. I showed him all of the spots and dirty areas. He said again there was no way spots could come back up wit the "power scrubber". But, there they were! He proceeded to spend 2 minutes spraying a few areas with a water bottle and then left. The carpet is still dirty. I referred them to about 5 friends in the past and won't do it again. What a waste of money this was. Pretty disappointed. A company should not offer a guarantee if they don't plan to honor it.
Posted: 9/03/2010 • Link to this review
Christina, we're sorry to hear you had a bad experience with us. Sometimes around the baseboards carpets will get a black line, which is called filtration soil and is almost impossible to remove. The tech should have explained that to you, if he didn't, I apologize. If the carpet has had 3 years worth of filtration soil and the house has dirty air ducts, that could be why the filtration soil is so apparent. We always rinse carpet, tile, & upholstery with a neutralizer which prevents rapid resoiling. The "dirt spots" you had mentioned could have actually been stains that needed to be treated with an oxidizer. We always honor our guarantees by sending a tech back to the home if there are any problems so they can be corrected.
What confuses us here is that a word for word identical review was left by you on the website Yelp dated 6/12/2010. Is this Kudzu review about a new job performed by us less than a week ago or the same job we did for you almost three months ago? Please call us and ask for Al, he is the technical manager. He would like to personally sort this matter out and take care of any concerns you may have. Thank you for your feedback.
I was very impressed with this company. They did a great job and were very professional. The carpet looked perfect. Would highly recommend them!
Posted: 8/11/2010 • Link to this review
We try our best Ares83187 and we love to know that it shows. Not only by this great review, but also to know that there is a smile on your face. Thank You Ares83187!
I have used Northside Carpet Cleaning several times in the past few years. They are very passionate about their work and it shows. The technicians are very knowledgeable about how to treat certain stains and odors. If a spot or odor comes back after they have left, you can bet, they will come back and treat it..No questions asked. I have tried the higher priced companies but Northside really shines beyond comparison.
Posted: 8/05/2010 • Link to this review
Thank You Sandisfamily, all of our technicians love what they do and a workers passion always shows! All of our technicians are fully trained and highly qualified to do everything. We always make sure that if you want any stain out we will do everything in our power to make that possible. So many of the higher priced companies are just out to get your money but all that we really look for is to make sure you have a smile on your face! We will even give you a call after the cleaning just to make sure you were happy with the cleaning and your technician. Call us and ask us more about our awesome prices, tools, products, and our customer service calls. (602) 799-6508 Thank You once again Sandisfamily we always love to hear that your all happy!
My floors look amazing, the service was fast and hassle-free, they know what they are doing! Im recommending them to everyone & definately using this company in the future. =] Thank you, Northside!
Posted: 7/27/2010 • Link to this review
Thank you TonyaD im so glad your happy and that everything was hassle free! All of our technicians are highly trained and fully qualified so they are able to give you the best cleaning possible. Thank you once again TonyaD
Carpets look and smell great! Reasonable price, prompt service. Would definitely use again! Thanks!!
Posted: 7/25/2010 • Link to this review
We are so glad that we could help and make you happy because that is our goal! We hope to hear from you soon!
I can see why they charge $16.95 a room, you get what you pay for. If you use this company, be prepared to spend the extra hundreds of dollars to get a decent carpet cleaning.
Posted: 7/23/2010 • Last edited: 7/24/2010 • Link to this review
We're sorry you were disappointed with our service. We do use all the best solutions available to clean your floor as well as top of the line truck mounted equipment. When cleaning any home we always follow IICRC standard practices. If a home has specialty stains or extreme soil the cleaning could require special procedures which could be an additional charge (If the homeowner wants that specialty procedure preformed). Our $16.50 special includes; precondition with a booster(which is required to break down the soil so it can be extracted), pre spotting(where necessary), a deep cleaning procedure, free hallways(up to 200 sq. ft.), & a neutralizer rinse(to keep the carpet soap free & residue free). Once again we're sorry you were disappointed with our service and if you'd like a free redo please call 602-799-6508 & we'd be more than happy to send a tech out to correct any issues you're having. Thank you for your feedback.
First, the technician (too bad it wasn't Al, the owner, it sounds like he does a good job) started out by wanting me to spend 7 times the price I was quoted, but I didn't have that kind of money! It only took him 30 minutes to do 7 rooms! My Real Estate agent and another carpet professional both say the carpets looked like they only got vaccumed! And when I called to complain, I was told basically that I should have used all the "extra" services, which meant a steam cleaner vs a "wand". How am I supposed to know the difference? They did not offer to redo the carpets or even give me a reduced rate and refused a refund, although Nicole, the customer service girl, was nice, I felt very unsatisfied with the outcome. I had to turn around and pay another company to do the job that should've been done in the first place! Now my carpets look great! But it delayed the rental of the house because we had to wait for the other company to come out. I wish Northside would've at least sent someone out to see what a bad job the guy did, I think they would've agreed. They should consider trying to making unhappy customers happy so they don't get bad reviews, word of mouth goes a long way also. That's more important than saving a few bucks!
Posted: 7/22/2010 • Last edited: 7/23/2010 • Link to this review
We're sorry you weren't completely satisfied with our service. All of our technicians are fully trained and highly qualified to remove any stain and/or any soil out of your carpet so no matter who comes out to your home you'll receive quality workmanship. When we quote a price over the phone we're quoting on what our customers are telling us is wrong with their carpets. Some time we'll get to our customers house and find out there is more than what was discussed over the phone (more flooring, specialty stains that weren't mentioned, odors that we didn't know about, etc - ). These factors make it really hard to give a 100% accurate quote but we always try our best to make the quote exact. Due to our top of the line truck mounts and tools we are able to clean houses quickly. For example, we have a tool called the evolution wand that is twice the width of traditional wands and also provides more cleaning power so that cuts out cleaning time down a lot. All of our technicians go over the invoice thoroughly so our customers completely understand what is needed to fully clean and/or restore the carpets back to new. If any customer still doesn't understand how a procedure works the technician will gladly provide a sample to show them how it works. We always guarantee any service preformed but if a service was declined by the customer we cannot guarantee that service seeing that it was never performed. We always try our best to make sure everyone that uses our company is happy. We're deeply sorry that we weren't able to completely satisfy you and hope you have no hard feelings. Thank you.
Nice guys, good value but when removing stains from carpet, it turned red! The stains look worse than before! They came back to fix the problem, but it did not help. Now every room in my house has a red kool-aid look to the spots they tried to remove. They did not seem to care when they left the second time and I didn't get money back or carpet fixed! Buyer Beware.
Posted: 7/20/2010 • Link to this review
We're sorry you weren't completely satisfied with our service. None of our products or equipment has any dies in them so your carpet cannot turn red because of our cleaning. If your stains were there before our cleaning, didn't come out with our procedures the first time, we came back out a second time and still didn't disappear than they are definitely permanent. Some over the counter spot & stain removers can set certain stains into the carpet rendering them impossible to remove. Whenever we fail to remove any stain there is no charge for that stain removal service. If by any chance you hadn't received your money back for that stain removal service then please call us at 602-799-6508 so we can issue you a refund. Thank you for your feedback and we hope we'll be able to do business again in the future.
Had these guys out to clean the carpets throughout our home. They aim to please and earn your business back. Lots of hard work and attention to detail. My carpets look awesome! They went way above and beyond any other service I have had out and will certainly have them back again.
Posted: 6/04/2010 • Link to this review
I couldn't have said it better myself. We want to make sure your happy and if your not at first we will do everything in our power to make sure that at the end of the day there is a big smile on your face. Thank you Melinda4 for the wonderful review and for being a GREAT customer of Northside Carpet Cleaning!
Would use again. Very professional. None of the stains resurfaced. Price was right, showed up early!
Posted: 2/01/2010 • Link to this review
We will call you if we can show up earlier than the set time frame becuase we know you have things to do. We are always professional and do our best to make sure your happy. I mean we really make sure your happy! Mdjhill1 knows; we call our customers the day after and make sure everything was to their standards. Thank you Mdjhill1 and hope to hear from you again soon!
Reliable, and did a great job on my carpet. Looks like new! Nice guys and showed on time. Great service.
Posted: 1/31/2010 • Link to this review
We try our best to show up on time. We'll get the job done with a quality performance and with a respectable time to make sure you can get on with your day. Thank you clv2272 and hope to hear back from you soon, for any of your cleaning needs.
Mission - Find a reputable carpet cleaning company that would arrive on time, do quality work, use "green" products and not charge me an arm and a leg. Mission Accomplished - Northside Carpet Cleaning filled the bill and then some! Matt & Al arrived exactly on time - 9:00 a.m. sharp. We walked through the house, checked out what needed to be cleaned, five rooms berber carpeting and a white (yes WHITE) love seat! Although both these guys are young they know what they are doing, especially Al. Based on their experience and the label on my love seat they recommended dry cleaning instead of steam. Now, got to say my love seat really wasn't all that dirty except around the bottom, but I couldn't believe how great it looked when they were finished! Very happy with the results! The steam method worked great on my five rooms of carpeting they cleaned. The whole process from start to finish for all 5 rooms and the loveseat was just around 2 1/2 hours. The carpet was entirely dry the next morning and my house still had a pleasant "citrus" smell because of the green products they used. I'm sure I could have gone with one of those big nationally-known companies, but I like using local firms whenever possible and I'm glad I did! I liked them so much that I plan on having them back to clean my tile floors.
Posted: 1/24/2010 • Link to this review
Thank you so much kaybell, We appreciate every detail and can't wait to do your tile floors. We treat every customer with the up most of respect, honesty, and the best cleanings in the valley. Once again thank you kaybell!
we were very unhappy with this company. They discolored the carpet and made it crunchy!would NOT use!
Posted: 10/02/2009 • Link to this review
We at Northside Carpet Cleaning are very sorry that you were unhappy with our service. We always try to do everything in our power to make sure our customers are pleased. We offer a 100% satisfaction guarantee. If ever any of our customers have any questions or concerns we'll be more than happy to come back out to their home and correct whatever is in question. None of our solutions or equipment has any dies in them so it is not possible to discolor any textile being cleaned. We always rinse carpet with a neutralizer rinse to keep the carpet soap free and residue free. If the carpet discolored or dried crunchy we'll need to send a technician back out to inspect & correct that at no charge. If you'd like us to resend a technician back out to your home please don't hesitate to call. 602-799-6508. Thank you for your feedback and we hope we'll be able to come back out and redeem ourselves.
Fully Insured, Bonded