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Northside Ear Nose & Throat PC

4 star rating 22 Reviews

(770) 475-3361(770) 475-3361

1360 Upper Hembree Road Suite 201Roswell, GA 30076

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Business overview

Kudzu's "Best Of" Winner

2012

Reviews

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Great Doctors, Lousy Operations, 12/16/2014

We love Dr. Chacko and Dr. Jackson. They are both excellent doctors who provide excellent care. However, the back office operations at Northside ENT are terrible. The practice in place for surgery... is to charge the patient's Visa card for the deductible portion of insurance prior to the pre-op appointment. $1072 was charged to my card 2 days before my son's sinus surgery pre-operative appointment. At the pre-op appointment, Dr. Jackson determined that my son did not need surgery. That was great news. On that date, 11/25, I was told that a credit would be issued to my Visa. As of today, 12/16, no credit has been issued. I have spoken to Michelle Johnson several times in their refunds office and while Michelle has been very nice and extremely courteous, she has been unable to get my credit issued. She explained that their medical practice is owned by a large corporation and that there are many levels of approvals which must occur before a credit can be issued. I certainly understand the need for corporate controls, but three weeks is an excessive amount of time. I have disputed the charge with my credit card company satisfactorily and while I know that this will ultimately be resolved, I am very concerned about Northside ENT's ability to issue credits to patients in an efficient and timely manner. I also believe that their practice of collecting money prior to the pre-op appointment is injurious to patients. Patients should beware before handing over a credit card.

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excellent surgeon, 8/04/2010

Dr.Diamond knows a lot about sinus disease. He is an excellent surgeon and I'd trust him to take care of any ear, nose throat issues.

Displaying 1-15 of 22

Reviews

Northside Ear Nose & Throat PC - Roswell, GA -  MiltonResident

Reviews: 2

Great Doctors, Lousy Operations

We love Dr. Chacko and Dr. Jackson. They are both excellent doctors who provide excellent care. However, the back office operations at Northside ENT are terrible. The practice in place for surgery is to charge the patient's Visa card for the deductible portion of insurance prior to the pre-op appointment. $1072 was charged to my card 2 days before my son's sinus surgery pre-operative appointment. At the pre-op appointment, Dr. Jackson determined that my son did not need surgery. That was great news. On that date, 11/25, I was told that a credit would be issued to my Visa. As of today, 12/16, no credit has been issued. I have spoken to Michelle Johnson several times in their refunds office and while Michelle has been very nice and extremely courteous, she has been unable to get my credit issued. She explained that their medical practice is owned by a large corporation and that there are many levels of approvals which must occur before a credit can be issued. I certainly understand the need for corporate controls, but three weeks is an excessive amount of time. I have disputed the charge with my credit card company satisfactorily and while I know that this will ultimately be resolved, I am very concerned about Northside ENT's ability to issue credits to patients in an efficient and timely manner. I also believe that their practice of collecting money prior to the pre-op appointment is injurious to patients. Patients should beware before handing over a credit card.

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Northside Ear Nose & Throat PC - Roswell, GA -  c1978

Reviews: 5

excellent surgeon

Dr.Diamond knows a lot about sinus disease. He is an excellent surgeon and I'd trust him to take care of any ear, nose throat issues.

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Northside Ear Nose & Throat PC - Roswell, GA -  prethom

Reviews: 4

Good with kids

Dr.Jackson saw my 4 year old who was having some difficulty speaking. He found out he had some hearing loss and a persistent ear infection. After treatment, my son's both hearing and speaking have improved significantly.

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Northside Ear Nose & Throat PC - Roswell, GA -  Henry 4

Reviews: 5

cures my sinusitis

Dr. Chacko is an amazing Doctor. He has turned my child into a totally different person. We had been to other allergist with no sucess, and Dr. Chacko turned my child around in a short period of time. My son is now happy and healthy and we are so grateful to him.

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Northside Ear Nose & Throat PC - Roswell, GA -  sawneenman

Reviews: 4

Fix those allergies

I have bad sinus and allergy issues all of my life. Dr. Jackson (with Northside ENT) recommended I see Dr. Chako. I started seeing Dr. Chacko 9/2008 and receiving shots. I got over my last sinus infection with the assistance of Dr. Jackson in 1/2009. I began receiving the once per month maintenance dosage shot either in 12/08 or 1/09. Dr. Chacko increased the dosage that I had been receiving at Atlanta Allergy and Asthma. I have been free of sinus infections and antibiotics since 1/09. This is the first time in nearly 5 years that I haven't been on antibiotics. The once per month sore arms is a small price to pay for the tremendous success that I have had with Dr. Chacko and Dr. Jackson! Thanks to them both for improving my quality of life! By the way, Cathy is my favorite for giving shots, but Dr. Chacko did a pretty good job yesterday giving me my shots. Way to go Dr. Chacko.

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Northside Ear Nose & Throat PC - Roswell, GA -  umat79

Reviews: 4

helped with my kid

My daughter had multiple ear infections. I've gone to this practice and seen a few of the docs for this as well as the audiologists. They were all very nice and helpful.

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Northside Ear Nose & Throat PC - Roswell, GA -  tommat1

Reviews: 6

Allergies are better

Dr. CHacko had treated my allergies with pills and nose sprays and afte a week or so I started feeling much better. Glad I saw him. Also gave me a lot of samples.

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Northside Ear Nose & Throat PC - Roswell, GA -  awilliams624

Reviews: 2

changed my meds

I went in for a simple refill of my allergy medication. they asked too many questions and changed it for me. now my allergies are back and the new meds aren't working. i know they're supposed to ask, but i wish they just let me stick to what already worked for me.

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Northside Ear Nose & Throat PC - Roswell, GA -  MasVin

Reviews: 1

less attacks

I've had asthma since I was a kid, and sometimes my inhaler is not enough. Recently, I've been under a lot of stress and I've had a lot of asthma attacks. Nothing serious, but it's still alarming every time I can't breathe. the doctor at Northside gave me medication and told me to try to reduce my stress. i'm not sure if it's the medication or the advice, but I'm having less asthma attacks.

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Northside Ear Nose & Throat PC - Roswell, GA -  samrestrepo

Reviews: 3

took some waiting time

i know the wait can be long in clinics, but that's what appointments are for. i had to wait a bit before it was my turn, i guess they were running behind. it ruined my schedule a little. the doctor was fast and got me the meds i needed.

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Northside Ear Nose & Throat PC - Roswell, GA -  debgambino

Reviews: 2

a little expensive but worth it

I currently don't have insurance, so an appointment with Northside can be pretty expensive. What I appreciate is that they give me value for my money. My daughter suffers from allergies and we have been coming here for 2 years. with the right medication, my daughter's flare ups have been less recent.

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Northside Ear Nose & Throat PC - Roswell, GA -  KirstenS

Reviews: 2

understanding my allergies

i was eating in a restaurant and had a mild allergic reaction to the food i was eating. the people at northside allergy were kind enough to squeeze me in without an appointment and helped me through my episode.

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Northside Ear Nose & Throat PC - Roswell, GA -  bryanpark

Reviews: 1

good bedside manners

i am the father of an only child, and my wife and i are very protective of Tammy. My family has a history of asthma which got passed on to her. We brought her to Northside the first time and the doctors were really good to her. She wasn't scared at all and they also assured us that we can manage this disease as long as she takes her medication. their assurances eased my mind.

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Northside Ear Nose & Throat PC - Roswell, GA -  ilopez618

Reviews: 7

managing my allergies

i've been having allergic reactions for a long time, and having Northside help me manage my problem has been a godsend. with treatment and medication, i've been feeling better and hoping that this will be a long term cure

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Northside Ear Nose & Throat PC - Roswell, GA -  mojenkens

Reviews: 1

good patient care

i've had asthma since i was a kid and have only recently moved to Atlanta. I had a really bad asthma attack and went in for a consult. the staff was professional and talked me through my fears. they gave me brochures on how to handle my asthma and asked me to come back if i had more questions. now that's just good patient care.

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