This is Atlantan25's TrustRating, which is based on both the number of reviews Atlantan25 has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful Atlantan25 has been to the Kudzu community.
Posted on
8/11/2010
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Unreliable and unprofessional
I see that NGCI had a rebuttle to my comments. I can assure you that I have many years of experience in dealing with this company and what I say is completely accurate. They know it, too.
I have given NGCI many chances to get and keep my business over the years. After complaining that they did a poor job on my pressure-washing, the owner, Charles, yelled at me and later apologized. So, I gave him another chance and they cleaned my gutters the next year. Last Tuesday, I asked them to come over to give me an estimate on gutter replacement and repair. Charles said he would send someone Thursday or Friday. The following Tuesday arrived, and when I called, he didn't even remember the conversation and couldn't find the work order or my account of 14 years. NGCI is flakey and unprofessionaland I wonder how my gutters got damaged to begin with.
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Northside Gutter Cleaning Inc. replied on
09-20-2010
I believe this review is from a competitor and designed to trick consumers in to thinking we are the wrong choice. There are several things out of place about this review. #1. In 1998 we converted from ACT to Quickbooks. Since then we have been able to recall customer data on demand. #2. Whenever a customer has been unhappy with anything there has never been a problem with us returning. We know you cannot please all the people all the time. Especially when it comes to their most prized possession. They may see something that we didn’t. So we know call backs are going to happen even if it is perfect and its ok with us. It’s Part of the job. #3. We have never used an acronym to describe our business. I feel it takes away from the company image unless you are NCR or ATT. #4. This is the biggest one that lets me know that this review is not from a legitimate source… I do not yell.
I have asked Kudzu to please police the reviews section a little better and remove bogus reviews. They will not. They say it is not there job and a review is a review. They tell me to go get more reviews. I will not falsely review myself just to match the competitions gargantuan volume of reviews on Kudzu. I have not built my business on lies and trickery and I won’t start now. I have chosen to cancel my $1100/ Month ad with Kudzu. The ROI and customer service make it an unattractive place to advertise.
-------------------------My First Response Was--------
Replied on 2010-08-12
Another Anonymous Review from a person whom we have never interacted with. Thanks for not giving us a one star rating. Nice acronym, NGCI. Our more unscrupulous competitors use acronyms to hide payments from the IRS and there insurance but we have never used one. Any ways thanks for thinking about us and thanks for the bogus review. After looking up the other company that Atlantan25 reviewed- Atlanta Roofing & Renovations, LLC. We found that they only exist in KUDZU's free profile section. Intelligent consumers know better.
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