I have been a builder in Atlanta for over 20 years and have dealt with numerous companies in the construction and landscaping fields, including many tool rental companies. I was floored by how much the owners of this family-run company clearly care about customer satisfaction. I wish I could find more companies like this one to conduct business with.
Area Decatur, GA
Cost $500 - $999
Date March 2017
Posted: 3/31/2017 • Link to this review
Northside Tool Rental may be fine for contractors but it is a very poor choice for average homeowners. The condescending manager seems to assume that any male customer who does not have as much experience as he does with a piece of power equipment must be an idiot. If there were enough space allowed, I could tell my own unsatisfactory experience with Northside Tool Rental.
Posted: 9/22/2012 • Link to this review
My recent interactions with this branch and its employees were cordial and satisfying; they really mean it on their website when they say if you have a problem then call right away to let them help you solve it! Be sure to examine the website to understand all that is available so you can rent the right thing. I was able to postpone my equipment delivery twice due to permitting delays, and I think these guys will work with you if you are fair and respectful. Frank D was a good guy and did right by us. Word to the wise: be very careful about trying to maneuver equipment on hilly soil that's had a lot of recent rain as it will be a lot harder than you think.
Posted: 7/26/2012 • Link to this review
Got a pressure washer from NTR and it worked like a dream...finished my job before days end, took it back same day and they refunded part of the rental fee...will defintely go to them again for my weekend warrior projects
Posted: 6/16/2012 • Link to this review
I had a great experience renting from NTR. I received prompt responses to my initial questions; easy reservation process; the equipment was in great shape and worked perfectly (I rented a stump grinder); no pressure; convenience (equipment was at Midtown location); weekend rental for one-day rate; and helpful friendly staff. I could not have been more pleased with the overall experience renting from NTR and already have plans to rent from them again soon. NTR helps weekend warriors and serious contractors by providing the right equipment at the right price. A special thanks to Jeff L. for all his efforts and for making the entire process very easy. It tells you something when the company leadership is willing to take the time to get personally involved in order to make sure the customer ends up with the best experience possible.
Posted: 7/27/2011 • Link to this review
Would do business here again. ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ...
Posted: 6/20/2011 • Last edited: 6/22/2011 • Link to this review
Mr. Jeff Lignugaris, I would like to share with you a Great Eperience I recently had renting a log splitter from the Doraville location. I picked up the machine late on Friday. I was unable to get the ball catch to latch properly early on Monday morning and I had a client meeting at 9am on the opposite side of town. I called Miguel Conde that afternoon when i returned to the house and he was able to talk me thru the issue. This was at 4:45pm, Miguel waited until 5:15 at the store for me to arrive. I showed him the issue I was having and he agreed to not charge me extra for that day. It means a lot to know that your company backs up its Mission Statement! Miguel was helpful and i really appreciate him working late to give me the time to return the machine. Sincerely, William Wood
Posted: 6/10/2011 • Link to this review
NTR (Northside Tool Rentals at Doraville, Atlanta, GA) at Doravliie location counter guy seems to be quite unprofessional. I approached them two days ago (on 5/31/2011) and asked their expert suggestions how can I do my job and they suggested and rented a machine. When I hired three different people who have operated such floor cleaning machine, every one said it is not the right tool for the job. I returned the machine without even being able to use. I tried to express my dissatisfaction to the counter guy but he said "you are at fault" without even listening completely to me and quite un-apologitic. More than their so called expertise in listening to customer issues and trying to suggest a solution, their behavior of saying "youa re at fault" to a customer simply shows how professional they are in technical and customer oriented. If this is my business, then I would sinply fire that guy out. Just do not want to say names here. Hope NTR management takes note of this at some time and also some other customers.
Posted: 5/31/2011 • Link to this review
Vinnie, I have tried to contact you several times via email but have not had a response. I am sorry that you felt you had such a bad experience at NTR. We pride ourselves on helping customers help themselves. I have talked to all employees involved, and they were all surprised to hear of your posting, as they felt they had offered the best recommendation they had based on the information given, and then when the rental did not go to your satisfaction, we did not charge you anything at all for the rental. NTR management (this is the owner and President writing) definitely cares about all customer experiences and we certainly have taken note. Please feel free in the future to simply contact me directly as my contact information is on our website. Thank you, Jeff Lignugaris
The rental was good. Good service, good tool. BUT, we put a $50 deposit on the tool, returned it within four hours, paid cash for the rental and expected to have the deposit refunded to my credit card. Two weeks later they still have my $50. It's like we paid double for the rental and that just isn't right.
Posted: 7/30/2009 • Link to this review
Thank you for your posting. What was posted against your credit card is called a Pre-Authorization. This is not a charge, but a set-aside that is placed by us when you open the rental contract. When paying by the same card, the Pre-Authorization is dropped and in it's place the final charges are posted. The problem comes in when the credit card is not used for final payment. In this situation, the Pre-Authorization remains on the card until it expires, typically in 10-30 days, depending on the issuing bank for the credit card.
Unfortunately, there is no mechanism available to us to have the Pre-Authorization dropped without also posting a final charge to the card. We do run into this complaint from time to time, and it is frustrating to both us and the customer, and understandably.
Please know that we do not have the money. No funds from your credit card have been transferred to us. The delay is not based on us holding the funds, but rather it is a delay in the Pre-Authorization being dropped from your card by the credit card company.
Please accept my apology for the trouble, and know if we could avoid this issue we certainly would.
I rented an ASV85 track unit that performed flawlessly until a simple fuse blew. Jose in doraville- customer service was easy to reach and very helpful. He had me a replacement bobcat out later that day. I was pleased with the ability to contact someone when I called at 5pm on a Sat. The price for the rental was great upon comparison. I will rent from them again.
Posted: 8/18/2008 • Link to this review
I was put on hold 4 times in an effort to call for further info about renting a tiller. I had basic questions but was brushed off and told to "come in". Why would anyone drive out of their way to find out they don't have a tool you're looking for. POOR SERVICE. Why would I come into your store if you can't even provide customer service over the phone. Sorry you didn't get my business and never will.
Posted: 4/16/2007 • Last edited: 3/24/2010 • Link to this review
Go here before Home Depot to rent tools. The guys at the tool rental booth at home depot are never nice and Northside actually KNOWS about the tools they are renting out FIRST CHOICE!
Posted: 11/07/2005 • Last edited: 1/02/2008 • Link to this review