Northside Tool Rental

I had a great experience renting from NTR. I received prompt responses to my initial questions; easy reservation process; the equipment was in great shape and worked perfectly (I rented a stump grinder); no pressure; convenience (equipment was at Midtown location); weekend rental for one-day rate; and helpful friendly staff. I could not have been more pleased with the overall experience renting from NTR and already have plans to rent from them again soon. NTR helps weekend warriors and serious contractors by providing the right equipment at the right price. A special thanks to Jeff L. for all his efforts and for making the entire process very easy. It tells you something when the company leadership is willing to take the time to get personally involved in order to make sure the customer ends up with the best experience possible.

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Would do business here again. ...

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Mr. Jeff Lignugaris,

I would like to share with you a Great Eperience I recently had renting a log splitter from the Doraville location. I picked up the machine late on Friday. I was unable to get the ball catch to latch properly early on Monday morning and I had a client meeting at 9am on the opposite side of town. I called Miguel Conde that afternoon when i returned to the house and he was able to talk me thru the issue. This was at 4:45pm, Miguel waited until 5:15 at the store for me to arrive. I showed him the issue I was having and he agreed to not charge me extra for that day. It means a lot to know that your company backs up its Mission Statement! Miguel was helpful and i really appreciate him working late to give me the time to return the machine.

Sincerely,

William Wood

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NTR (Northside Tool Rentals at Doraville, Atlanta, GA) at Doravliie location counter guy seems to be quite unprofessional. I approached them two days ago (on 5/31/2011) and asked their expert suggestions how can I do my job and they suggested and rented a machine. When I hired three different people who have operated such floor cleaning machine, every one said it is not the right tool for the job. I returned the machine without even being able to use. I tried to express my dissatisfaction to the counter guy but he said "you are at fault" without even listening completely to me and quite un-apologitic. More than their so called expertise in listening to customer issues and trying to suggest a solution, their behavior of saying "youa re at fault" to a customer simply shows how professional they are in technical and customer oriented. If this is my business, then I would sinply fire that guy out. Just do not want to say names here. Hope NTR management takes note of this at some time and also some other customers.

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I've rented from these guys multiple times and will continue to. They are always knowledgable and helpful and I think have very good pricing.

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