Unethical and Dishonest employees and Office Manager to say the least. Lied to by 2 representatives about what would be charged, and later received a bill for additional monies. When asked why I was told otherwise, they offered no solution to rectify the situation and simply said "you owe it." Would not send the sickest of patients in an emergency to this unethical practice. Check the other review sites and you will see similar complaints. Also check the BBB of Georgia.
Posted: 10/03/2012 • Link to this review
Absolutely the worst experience I have ever had with any healthcare facility. We stopped at this urgent care center because it was a sunday and it was 5 miles from where we live,oh and it has the Northside logo on its sign...but boy was the front clerk incredibly rude, uncaring,and unprofessional. I felt like all she cared about was my insurance card, not the fact that my husband was sick. I'm a registered nurse, so I know first hand about healthcare, insurance policies and procedures, but this women had no tact, professionalism, or accommodating attitude about her. My initial experience was so bad, my husband and I left, drove 13 miles out of our way to another clinic, where our experience was wonderful, my husband got diagnosed with the flu, took tamiflu and felt good the next day, which was all we wanted! Then I tried to call to talk with the manager about our awful experience...have left two messages and still have not heard a thing back from them.
Posted: 2/14/2011 • Link to this review
I took my wife in the day after Thanksgiving (very busy and no seats)to see if she had pneumonia. She signed in and was told it would be 3 hours. We left and came back 2 hours later and the front end people said she shouldn't have left and put her on bottom of list (another 2 hours). They said you couldn't leave but when I asked for something that stated that... they said always a rule. Why would they want sick people in a confined place and force them to wait? Rules are arbitrary and front end people are not nice just argumentative. Manager no where to be found. The also said not affiliated with Northside Hospital yet their web page says strategic alliance. In my opinion very mismanaged and I will never take my family back.
Posted: 11/26/2010 • Last edited: 1/21/2011 • Link to this review