the staff not very helpful, they have a new billing person now and my account is always a mess. their old billing manager sheila was always pleasant, helpful and knowledgeable, if it was not for Karen greenhood I would also be gone.
Posted: 5/21/2014 • Link to this review
A big operation not suited to patients looking for personalised attention. Difficult to contact, tend not to answer emails, etc. Appointments rushed, so it was difficult to explore diagnosis and treatment options effectively. Ignored requests for feedback on side-effects of prescribed medications. Ditched them after 4 visits.
Posted: 9/04/2013 • Link to this review
This is not to be rude, mean, etc. I simply want to share my experience with Northwest Behavorial Medicine. In the few years I was a patient at Northwest BM NEVER once did I see/meet/hear from Dr. Banov. I saw Mrs. Greenwood(?). It seems the amount of money I/you pay and my/your insurance pays we would see Dr. Banov, guess he has more important things besides his patients. He made a lot of money off me and my insurance company. They also want to charge crazy fee's for simple things that do not cost them a dime. I definitely do not recommend this practice unless you do not plan on seeing the doctor just his assistants. There are doctor's in the Atlanta area that care about their patients and actually....at the minimum meet their patients and check in with them. Again, not being mean, just giving you my $.02. I am not the only patient that feels this way. Interesting they received 2.5 stars-I imagine partly because they gave themselves 5 stars.
Posted: 11/28/2012 • Last edited: 9/04/2013 • Link to this review
I have gone to both the roswell and marietta location. The first time I needed an appointment in time of crises it took over a month to get an appt. Now I am a patient and it is still impossible to get a timely appt. The front desk ladies are rude and treat me like I'm not gonna pay my bill. They literally made me call my insurance company today to ask about billing codes and life time benefits while they BS'd behind the counter. The insurance guy agreed that was bad service! I only get 10 mins with the doc when I am there, who seems hurried to get to the next appt. I just feel like if you are in a mental health crisis, this place could turn someone off forever. Try somewhere else!
Posted: 10/31/2012 • Last edited: 9/04/2013 • Link to this review
I have been a NBM patient for over 10 YEARS at the Roswell location and just recently switched to the Marietta location once I married and moved. I have NEVER had such an awful experience in my LIFE! The office staff here at NBM are discourteous and do not want to give you the time of day. The billing director, Sheila is a RUDE and SNOTTY woman who cuts you off in mid sentence and DOES NOT DO HER JOB! I had to do HER JOB to call my insurance company to get information for her. I took time out of my day to call her and follow up about it and when I go to my appointment I find that she NEVER WROTE DOWN. REALLY?!? When I questioned her about it she then spoke in a loud ill-mannered tone to me infront of other waiting patients. She accused me of never calling because her "notes didn't reflect it". SHE DIDN'T TAKE ANY NOTES, OBVIOUSLY! AND I KNOW FOR A FACT IT WAS HER BECAUSE I WROTE HER NAME DOWN AND REMEMBER HOW RUDE SHE WAS ON THE PHONE!!! I have never had to contact my insurance company for any reason at any doctors office. THAT'S ALWAYS BEEN THEIR JOB!
Posted: 10/15/2012 • Link to this review
One star is being generous! Stay away from this practice! The front office staff is rude, and billing rep thinks she knows everything and refuses to listen to the patient. The front office staff doesnt return phone calls and could care less about the folks sitting all day in the waiting room.I am over it! When a patient is there to be seen for anxiety/depression or mental illness they should not be pushed over the edge. I checked in, paid my $25 copay,asked the receptionist if the nurse was running on time because I had to pick the kids up. I was told the nurse was on schedule and to have a seat. The office staff went to lunch and left me sitting in the waiting room all alone with no explanation. 50 min BEYOND my appt time I finally threw in the towel and left. I was then billed for a $95 missed appt fee! How can I be charged a missed appt fee when I was physically sitting all alone in their waiting room during my appt time and a full 50 min beyond? The billing issue is common sense and should have easily been resolved. The practice billed me for a missed appt but in fairness they should refund my copay due to services not rendered and appologize for being rude when they took off without explanation and left me sitting in the waiting room. Save yourself the frustration STAY AWAY FROM THE MARIETTA PRACTICE!
Posted: 4/01/2011 • Last edited: 9/04/2013 • Link to this review
My, my... where to start. I really really tried to make it work at this office because changing therapists / doctors is a real pain. First of all the front office staff. To say they could care less would be an understatement. Most of the time they act as if they are doing you a favor by helping you make an appointment etc. Once you get past that joyous experience there are the doctors. To be fair mine was not all that bad but the system works against them as well as the clients. I understand that a business might need to charge a client who misses an appointment but I didn't even have an appointment on the day they charged me for! The front office staff (the ones who care so much) told me earlier in the month that they had canceled that one and made another for the next month. How is that my fault? The I get a bill for $85!! Are you kidding me?? The final straw is if you need medicine before your appointment time. I couldn't get a new appointment (after the fiasco with the "missed" appointment) for two weeks - no surprise there. The bad news is that my meds ran out in three days. A normal office would (and others have in the past) call in a few pills or an entire prescription to hold you until your appointment. If a doctor does call in a prescription for you - and it's totally up to their discretion - they charge you $20 per script as a penalty. That's more than my copay!!
Posted: 12/06/2010 • Last edited: 11/28/2012 • Link to this review
I am a patient of Dr. Banov. He has been of great help treating my depression. I wouldn't see anyone else. The staff has always been very pleasant and helpful.
Posted: 12/12/2008 • Last edited: 11/28/2012 • Link to this review
I am the medical Director of NBM and am distressed by any bad customer service or clinical experiences our patients have had. We are one of the few psychiatry practices that take many insurances so we can serve the entire community.This has created some administrative difficulties. Our goal is to provide quality care to everyone.
Posted: 12/12/2008 • Last edited: 11/28/2012 • Link to this review
These people have no compassion. They do not care about their patients. I had problems with my medication and I tried to call and couldn't actually talk to a real person. So I stopped in and I was told to call and leave a message. I was in crisis! I have major depression and needed med help! These people are not any help and only take advantage of people who need mental health services.
Posted: 10/09/2008 • Last edited: 5/03/2010 • Link to this review
I've been a client for 5 years. I only switched from my previous doc due to them no longer accepting my insurance. I can't really disagree with much in reviews prior to mine. I will say that you immediately get the impression that the dollar is their #1 focus. I don't deny anyone making their money - I work for it as well. But you certainly get the impression of greed. I wonder if they have anxiety disorders over $$$. In the past, the staff was REALLY bad. They are better now but still below the standards of other practices I am a client of. I.E., personal cell phone calls come before checking me in. My recommendation would be to get a referral from a trusted medical professional. I wish I'd done that. Now it's just too much effort to switch my records (plus they charge to do so). Update 5/2009 - Since my last review, I've noticed a change in the staff. They are much more customer-service oriented both in person and on the phone. I've raised their rating to 4 stars from 3.
Posted: 3/13/2008 • Last edited: 5/20/2009 • Link to this review
Jay is awful. Just don't understand why these doctors go into a field that requires patience and understanding when they have none. I would not recommend this doctor at all.
Posted: 9/27/2007 • Last edited: 5/03/2010 • Link to this review
It was a little hard to get in but worth the wait. Once I got all my paper work completed it made me wiser and I understood my mental health benefits better. The staff was helpful and caring. I am now smiling with good health.
Posted: 8/23/2007 • Last edited: 5/03/2010 • Link to this review
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