Not sure on the scheduling. The time set up doesnt always work with the customer. The prices could be better,,or a can of raid might work as well. If we could teach the bugs at the house to answer the phone the scheduling might get better.
Posted: 8/08/2012 • Link to this review
I chose NWE based on reviews. They came out 3 times (2 scheduled and 1 repeat) however I still have bugs. My 3rd Qtr appt was scheduled when I was not available, NWE chose the date and time however previously I received a reminder phone call and was able to book a convenient time.. Although I wasn't home they sprayed outside (didn't know they were spraying outside), I still received a bill for $70 for the Qtrly pest control. I called and asked to cancel the service, the woman I spoke with said she would have someone call me. As of today, no one has called however I keep receiving a late due notice for home pest control that I never received. The organic and regular product did not work for me, I'm not impressed with the customer service.
Posted: 11/05/2011 • Link to this review
I'm really not sure what pest control and termite protection costs these days since I hired on Northwest about 5 years ago. I know back then they had the best prices around. I have been impressed with their service. They do a good job responding to concerns and are always prompt and very nice when they visit. I've had a couple problems with bugs since they have been working, but whenever I have called to tell them about it, they have come out within 48 hours to deal with the problem.
Posted: 11/12/2007 • Last edited: 1/02/2008 • Link to this review