Northwest Exterminating Co

I "inherited" Northwest when we bought our house, and continued to use them over the past few years. They have the habit of calling to announce when they're coming out (often with only a day or two's notice), rather than allowing you to schedule the appointment at your own convenience.

For the second time, I've been charged for a visit even though I haven't been home when they've showed up (both times I was out of town and didn't receive the message saying they were coming). The first time, I reluctantly paid, the second time I refused (after all, I didn't get the service I was paying for), and explained why each time they've called asking for their money. Despite my mentioning my concerns, I have never been contacted by a manager to discuss the matter in more detail.

Needless to say, I no longer use them, and I've since learned that most other pest control services are much cheaper, more effective, and are a little more accommodating about scheduling.

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I have been using Northwest for pest control and a termite bond for four years, and I have nothing but good things to say about them. Every time I call or email I get a prompt reply from someone friendly. They have a very easy online bill-pay system. The people they send out to our house are always very friendly - probably more so than any other contractor I've worked with. The few times I've had to call because we've seen bugs (outside of their normal quarterly visits), they've come out promptly to spray and do not charge for the extra visits. Have never had any issues - have been nothing but pleased with them. Highly recommended!

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I did like them in the beginning but after awhile things got really bad. I was receiving bills and I wasn't getting any work done. When I called them and I asked them to send me the paper work, all I got was typed in paper work. I will not do business with them.

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Always thought pest control was a scam but when I came home and found a ton of ants in my kitchen I called the BEST Northwest and they were. I called at 5pm and had someone at my house by 8am the next day and yes, the ants are gone and the kicker is that they use a Green pest program that is safer for my family but not to bugs LOL.

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They are the company contracted by my homeowners association. They do visit the property once a week and will service anyone who requests it in advance. They seem to only do certain rooms when they visit so I've had to call them back to come out for follow up visits to the other rooms. Only spend 10 minutes in each unit so how much do they really do?

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