From the moment I walked in the door I was so impressed with their customer service. They were incredibly helpful with steering me in the right direction for my project and my counters turned out AMAZING! They were so pleasant to deal with, and regardless of what the other snotty reviews may say, the installation was on time and I even got a confirmation call the day before. Highly recommend them and their staff.
Posted: 6/17/2010 • Link to this review
My experience was 180 degrees different! I bought a kitchen and everyone (including Marcie!) was friendly, helpful, honest. I struggled with colors and price, was never pressured to make a decision. I must have been in a dozen time agonizing! The installers were neat, on time, and professional. I even had a little chip that they came back and fixed - NO QUESTIONS!! I HIGHLY RECOMMEND THESE FOLKS!!
Posted: 4/17/2010 • Link to this review
I ordered granite kitchen counter tops from Northwest Stone Fabricators and they were not completed on time. We set a date so that they would be ready for a holiday party... but by the time the party came around my kitchen was still torn apart! After ignoring my calls, the office manager(Marice)had a b*tchy attitude and a bunch of excuses... Then when the installers came out they were completely unprofessional. I would not recommend them to anyone who is on a deadline or expects decent service.
Posted: 4/13/2010 • Link to this review
Horrible customer service! Took time off to pick up countertop--not ready. Said they would deliver next day between 10-2. Took time off again. Called around 4 to say they hadn't made it to the west side yet. Finally delievered three days last with no apology. When asked about discount due to delay got a very snotty reply "We don't do that sort of thing".
Posted: 8/11/2009 • Link to this review
The owners of NorthWest Stone Fabricators have created a welcoming, informative, friendly experience for people wanting to buy granite, marble, or quartz countertops. They care deeply about their customers, and are committed to providing an excellent product at a competitive price.
Posted: 12/13/2008 • Link to this review