I took my vehicle there to replace a wheel bearing, which was repaired satisfactorily, however, my custom seats were caked in grease and they would not clean them. 2 days later, the repaired wheel fell off. Repairs would be covered by my insurance (Allstate). Nowkas let my vehicle sit for 2 weeks before ordering the parts, and never submitted estimates to the insurance co. There was a part that required special order, but not uncommon, they failed to track and even after over night delivery-continued to mismanage the process despite not receiving an overnight part mover 7 days late! The damage was minimal as was the repair work and 7 (seven) weeks later, they still have not repaired my vehicle, have a myriad of excuses and no responsibility. I've contacted them frequently (at least every 2 days). I am amazed at the gross negligence displayed and the refusal to comp a rental or ensure completion of the repair. I will file a formal complaint with the BBB and any other forums. I have discussed this with my insurance and they will not be on any recommendation list. I am appalled. I would think that a $170k vehicle would receive better care. The repair is NOT technical and can be completed by anyone with the skill of changing a spare tire (minus turning the rotor). Beware of this shop, it avoids customer responsibility like the plague.
Posted: 12/29/2008 • Last edited: 1/26/2009 • Link to this review