I had the Nu Look autobody repair the damaged rear-end of my mustang. The damage was about $2500.00. After weeks they told it was complete. I saw it and immediately noticed the bumper was crooked, paint job had dust and hair in it and the bumper bulged out at the sides. Lastly, paint was not blended on at all to match the existing paint. They said they would fix it. When I returned the second time the bumper was the still mis-aligned, the paint was better but now has bubbles and pits, they said would not blend the paint and the bumper still stuck out on the sides. The third time i returned they bent the trunk lid to mask the crooked bumper, the paint was even worse and it now had drips on my tail lights. The car was filthy, the bumpers still stuck out on the sides. They gave several excuses then tried to blame me and said the car was already in bad shape. At that point they instructed me to pay and get out of there shop! Lastly, when i got home (I live within 500ft of the place) I then noticed the license plate light was cracked and painted black and that it also did not fit and fell out. they is also swirls in the paint from the bad polishing job done.
Area Norcross, GA
Posted: 7/12/2017 • Last edited: 7/25/2017 • Link to this review
I was referred to NuLook Auto Body by my insurance company. I also looked at their current ratings from previous customers. I'm so glad I decided to go with this company. The professionalism that Mike (Owner) showed during the entire process was superb. I brought my car in for an estimate and once I agreed, he immediately had Enterprise pick me up for a rental. The company took advantage of the Nationwide website that allows you to receive updates and pictures of your car throughout the entire repair process. I would recommend this company to anyone if you want great pricing, great customer service and professionalism showed from the Owner and staff.
Posted: 7/01/2015 • Last edited: 7/06/2015 • Link to this review
I have dealt with NuLook Auto Body for over 10 years with vehicle repairs. They are awesome and do a fantastic job!! I highly recommend them as the BEST Auto Body Shop in Town!
Posted: 2/02/2015 • Link to this review
I wrecked my car a few weeks ago and just picked it up today.Wow it looks awesome and I couldn't asked for better service.They handled the rental and insurance company to a tee.One stop shopping.I know where I'm coming back to if I ever need my car repaired again . Awesome job..Thanks
Posted: 1/28/2015 • Link to this review
after the accident the insurance company sent me there. I was very pleased with the job, a month after the headlight that was hit stopped working so I took it back and they said everything was fine, after 1 year the pain started coming off, like if they only did one coat. a year later my Cadillac got hit on a fender. so I went back and decided to get it fixed there. they charged me 1200 dollars cash because of the paint and a new fender. it took them almost a month to "match the paint", is what they told me whenever I called. they painted the passenger door and the hood to blend in the "new" fender. when I got the car back the passenger side door was all smirred, they also painter over the old paint on the hood and now is scrapping off and you can actually see what type of job they did, also the "new fender" was not a new piece, I noticed when I removed the trim because you can actually see the old paint still there. money is not my problem, the problem is that if you ask that much money for a service then at least I expect a good job and in both my cases I didn't.
Posted: 12/16/2014 • Link to this review
I can't even tell my Altima was wrecked they did such a great job and handled everything quickly. It looks better than it did before, they even cleaned inside and out. Very pleased, couldn't ask for better service. Thanks guys!
Posted: 5/07/2014 • Link to this review
Believe me, your first impression about an auto body shop will change the moment you step in their office. this guys are really great, and know what their doing. they did a great work on my 2007 Chevy HHR, and I was satisfied to the max. I would recommend this guys to any one who hasn't made up their minds on where to go. I give them 105 out of a 100. excellent!!!!!!!!!
Posted: 2/18/2014 • Link to this review
NuLook did an awesome job on my Fusion's smashed front-end. Amazing attention to detail, and the paint job is immaculate. They even lubed the parking brake and detailed the vehicle.
Posted: 11/20/2013 • Link to this review
Mike(owner)/Keith are simply wonderful. They do excellent work for a reasonable price. They did such a terrific job on my Sonata that I wished I had paid more. Large jobs or Small job....They simply want your business and will make you happy.
Posted: 10/18/2013 • Link to this review
Searched Kudzu.com for auto collision repair service and I was impressed with the reviews given to NuLook Auto Body. Repair work was for rear end bumper and damage to trunk hinges. Estimate for repair work was comparable to other repair shops, bumper repair and paint job was excellent and the trunk was repaired so that it closed properly without being able to see the inside of the trunk. Mike kept us informed and finished the car on the day he said it would be ready for pick up. NuLook Auto Body did and excellent job. Highly recommend!
Posted: 8/28/2012 • Link to this review
In March 2012 I was referred to NuLook by my ex-wife for insurance. I contacted them as well as the dealership to discuss arrangements and chose NuLook over the dealership on their courtesy, helpfulness and my ex's experience with them. My experience: OUTSTANDING quality, service and integrity. In May I had an issue with the fitment of a turn signal. It took one phonecall, a visit to assess and another to correct. They fixed it with no hassle. They do what they say they will do and stand behind the quality of their work. Thanks Mike James!
Posted: 5/18/2012 • Link to this review
NuLook Auto Body was awesome! Getting my car in to get fixed was exceptionally fast, the customer service I received was awesome, and they kept me informed about just about everything in dealing with my car! I definitely appreciate that!
Posted: 3/05/2012 • Link to this review