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O'Reilly Auto Parts

(620) 664-6200 www.oreillyauto.com... »

831 E 4th AveHutchinson, KS 67501   map »

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Worst Customer Service Possible, 5/29/2008

I have had occasion to visit this store twice in the last couple days to obtain oil change materials for our cars. The first sales person when asked about what filter would fit our new Honda pointed... down an isle and said "they are down there" with no attempt to help at all, when we had to exchange one of the filters for the correct one one of the staff, a young lady named Kimberly took almost a half hour to complete the exchange mean while arguing every step of the way and at one point telling my wife to "get out if she was going to start sh*t" when in fact my wife just came into the store and asked me what was taking so long. I would not advise going to this store at all. You are far better off at Advance on Lorraine between 12th and 17th. Their prices are competitive and their service is a lot better. O'Reillys just isn't worth the hassle.

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Reviews: 10

Worst Customer Service Possible

I have had occasion to visit this store twice in the last couple days to obtain oil change materials for our cars. The first sales person when asked about what filter would fit our new Honda pointed down an isle and said "they are down there" with no attempt to help at all, when we had to exchange one of the filters for the correct one one of the staff, a young lady named Kimberly took almost a half hour to complete the exchange mean while arguing every step of the way and at one point telling my wife to "get out if she was going to start sh*t" when in fact my wife just came into the store and asked me what was taking so long. I would not advise going to this store at all. You are far better off at Advance on Lorraine between 12th and 17th. Their prices are competitive and their service is a lot better. O'Reillys just isn't worth the hassle.

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