All of these reviews are fake and written my mgmt. I had my stuff stolen by a neighboring unit that was unlocked. When I told management, they said too bad, nothing we can do. I asked for a refund on the $1700 in fees I had paid, and they refused, I even asked to use their "free truck" to get my things out before more people stole, and they said I would have to pay! When detectives were investigating the case they were unhelpful and rude. The det. even told me it was the "worst company she has ever dealt with". The people working there are NOT helpful, and don't care about any kind of security or customer service. I told them it was the worst experience I had ever had and they said "oh well". I had $2K worth of things stolen, and lost $1700 in fees. I also had personal information with my identity stolen. These units are NOT secure, don't be fooled by the gates and interior units--I paid extra for an inside unit and it didn't help. 11alive news is doing an expose on their shady practices. DON'T go there unless you want your stuff stolen, and to be treated rudely and like your things and your money don't matter to them.
Posted: 8/23/2009 • Link to this review
Clean. Well lit. Well maintained. Very affordable compared to storage facilities that are not even close to being as well kept as this one. I've been storing things there for 3 years, never a problem, staff is there when they say they are going to be there, and they are courteous, professional, and friendly. They work with you to solve any problems that might come up. On-site dumpster. They even let me use their truck for free to move stuff from another storage facility to theirs. Highly recommended.
Posted: 6/12/2008 • Link to this review