This is rmhardie's TrustRating, which is based on both the number of reviews rmhardie has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful rmhardie has been to the Kudzu community.
My wife uses this car wash frequently, but won't anymore. One side of it malfunctioned, so she went through again. She's left two messages as have I about a refund, and still no call back.It's been 2 weeks.