I recommend this company to anyone who wants great customer service and great work. I got prices from several other companies and Off the wall was not the cheapest but they gave me my moneys worth starting with a color and design consultation that was free with the paint job. You know the old saying you get what you pay for, well we did.
Posted: 10/18/2007 • Last edited: 1/02/2008 • Link to this review
Someone from my office brought in a postcard with beautiful picture of a bedroom on it, she told me that this lady who owns a paint company does a color and design consultation to help you design the area you want painted and then she and her crew paints it. Then she takes pictures and put them on postcards so you can show your friends and family. I had to call her, she helped me come up with a look I could have never visioned on my own, and her prices were perfect. They painted three rooms in my home, were very professional, and cleaned up after themselves. I decided before they finished this job that they would come back in Nov to paint the rest of the house. I strongly recommend Regina and her crew for all of your paint needs. Sandra
Posted: 10/11/2007 • Last edited: 1/02/2008 • Link to this review
Failed to complete contracted work. Work performed was amateur quality and not acceptable. Left premises unannounced with work obviously incomplete and last corrections deliberately and spitefully sabotaged. Quality of work has been documented and presented for resolution but OTW asked to make corrections themselves. We said no due to nature of last departure and willful acts of sabotage. Damages included broken toilet seal, broken window blind, and large paint spill in bedroom. Promise of thorough clean-up was a joke.
Posted: 5/06/2007 • Last edited: 1/02/2008 • Link to this review
We did not fail to complete this job, I voided the contract after being paid for 50% of the work and completing 75% of it. There were several reasons I voided the contract including the fact that Mrs. M's 5 and 9 year old children were helping us do our job, every room we were in they were in. My crew was talked down to the entire time we were in her home. Also, Mrs. M was judging the rooms with a magnifing glass before they were completed. She wanted three coats of paint in the rooms that we were using one coat paint and was upset when it didn't look a certain way. As for damages the only damage was a small amount of paint that got on the carpet in one room that we got up even though we we told well in advance not to worry about covering the carpet because all of it was going to be replaced because of a dog odor. I tried to resolve Mrs. M's hard feelings but she was being very unreasonable an very agumentive. Anyone that is reading this please take a minute to read the other reviews, we work very hard to please our customers. Refefences are available upon request
Off the walls owner, Regina came to my home and gave me a color and design consultation that was to die for. First she showed me pictures of her work then a slide show on her laptop. Then we did a tour of the areas we wanted painted and then looked through books of full furnished room with colors. It was great I didn't have a clue as to what I wanted and now my homw is beautiful, the wall color match my furniture and my picture etc. Off the wall is more then just a paint company they are paint designers and the best custom painting I have every seen. I highly recommend then if you are looking to do something different but affordable.
Posted: 2/11/2007 • Last edited: 1/02/2008 • Link to this review
I couldn't get them to come give me an estimate. We had an appt. which they canceled and never called back to reschedule. I don't think I should have to track down someone to give them my business. Anyone know a good wallpaper hanger out there????
Posted: 1/29/2007 • Last edited: 1/02/2008 • Link to this review
I called Mr. S when I got sick and cancelled his appt I was suppose to call him back to reschedule but I got sick again (I'm around children alot) by the time I called and spoke to him he had already posted this. Again, I'm sorry.
I highly recommend Off the Wall Painting and Wallpapering to anyone who is interested in having their home painted. They are very professional and skilled when it comes to the entire painting process.
Posted: 1/12/2007 • Last edited: 1/02/2008 • Link to this review
First let me say I really did not like the idea of a women painting my home. But when I called OTW, Regina was very pleasant and knowledgeable, she came out when I was available and gave me a color and design consultation which was amazing, there was no time limit and her suggestion were on point. The paint job she and her crew preformed transformed my home from plain off white to a show place. I appauld her, she is very hard working (she painted, supervised and answered all of my questions)and passionate. Off the wall did an excellent job for me.
Posted: 9/07/2006 • Last edited: 1/02/2008 • Link to this review
The painting done was excellent and I did not have to wait any time at all between contract and having the actual work done. Clean up was a little less than desired and a paned glass door was done last and so I was left with the scraping and cleaning of that. Good work but need more attention to detail and organization and process so that a job can be left neatly done.
Posted: 8/16/2006 • Last edited: 1/02/2008 • Link to this review
After reading the review posted this customer it was decided that Off the Wall needed to make some changes. After all customer satisfaction is our number 1 objective. It is expressed in this comment that the painting was excellent but the clean up was "less then desired". First we will do our standard cleaning and then OTW will offer a cleaning service after the paint job is complete. There is a fee attached but only a fraction of the regular cost and you can get anything you like cleaned, windows, the oven or fridge or even the garage you have been putting off forever.
We used OTW to wallpaper and paint one of our bathrooms. They showed up on time and did a great job. They were even able to accommodate some changes my husband wanted.
Posted: 8/04/2006 • Last edited: 1/02/2008 • Link to this review