Don't bother with Ohana. Called them for repair service. John gave me another number to call his "tech". Called Scott, who it turns out is another business (tanmanpools) doing work for Ohana. Scott scheduled me for early the next morning and I emailed my info and details about the problem. The next morning, he did not show up at the time he told me. 90 minutes later I called him and left a message. He called back 15 minutes later and told me that he"forgot" about me and because of the weather he had started on his regular customers. He could not come until the next day. I told him I'd find someone else. If Scott had said that he'd be over in a couple of hours and offered even a small reduction in his service fee, I probably would have given him a second chance. There was no real concern at the failure to remember the customer. Since this is the kind of "help" that Ohana uses, better to look elsewhere for repair service.
Posted: 2/02/2011 • Link to this review
We researched our pool purchase for an entire year; this was a big purchase and we wanted the right person to do the job. Jason from Ohana Pools gave us our first quote. We thought we could find a better deal!! One year later after spending hours and hours in showrooms and phone calls we called Jason back. He by far was the best priced and offered us the best design for our money!! We are very proud of our pool and owe it all to Jason and his team of quality, on-time workmanship. From the time they started digging until the time we were swimming was 2 weeks!! Unbelievable!!! May 21st 2010 was our completion date. Thanks Jason for making our summer the best one yet. God Bless you! The Marsh Family
Posted: 7/27/2010 • Link to this review
We were nervous shopping around for a pool remodel due to horro stories we had heard from others. Came across Ohana, met Jason, and we were sold before he'd even given a quote! Our pool is amazing and we could not be happier!! Jason and all of the guys we wonderful and did an amazing job! You can't get better than Ohana pools-guaranteed! Thanks guys!
Posted: 7/10/2010 • Last edited: 7/11/2010 • Link to this review
My husband and I shopped around all the "big" pool companies and felt like every little change would cost hundreds of dollars. Then we met Jason from Ohana. He listened to what we wanted and drew out the most beautiful pool ever! This company is the greatest and I do not say that too often but just meet with Jason and you'll be convinced! The crew of guys are wonderful. Thank you so much for making our backyard a paradise!
Posted: 7/01/2010 • Link to this review
After researching the "big" pool companies I went with Ohana. Best decision I ever made! Jason and crew were professional, friendly, fast and customer satisfaction driven. I would/will and have recomended them to anyone! TJ
Posted: 6/23/2010 • Link to this review
Jason and his crew at Ohana Pools were fantastic from start to finish. They are punctual, reliable, have high-quality workmanship, they are competitively priced. Jason does regular quality assessment...so the customer doesn't have to. Mike, part of Jason's crew, was great to work with and did a wonderful job...especially on our sunstep. We would highly recommend Ohana Pools.
Posted: 3/16/2010 • Link to this review
OHANA POOLS, LLC installed A VAC ALERT SYSTEM for our home owners association pool.The work was performed on time,the results were exactly as required and the owner,Jason Young,inspected the finished work.When the health department inspected the system,Jason was on hand to demonstrate its effectiveness.OHANA POOLS,LLC Is honest,and trustworthy,they do excellent work and can be relied upon.I highly recommend their services. George Woods VP-MOON VALLEY GOLF LOT ASSOCIATION
Posted: 2/17/2010 • Link to this review
There is not enough space to be able to provide accuratly just how dedicated to satisfaction and service Ohana Pools is. We wanted a heated pool and jacuzzi with a custom grill and fire pit, and I could not be happier with the results that transformed my backyard in 45 days with exactly what my family wanted. It is beautiful and perfect, and the personal level of service and attention to detail we recieved was the only way we could have been 100% satisfied with our custom design and at the best price in the valley. Jason Young is why Ohana Pools is the BEST cusotom pool developer in Arizona, and I have the pictures and the fantastic results in my back yard to prove it. Ohana Pools is the best, and the President, Jason Young is there every step of the way, satisfying your needs, protecting your investment, completeing your dreams to make my backyard the perfect vacation destination! Thank You Jason and Ohana Pools, from the Palmisano Family!
Posted: 1/14/2010 • Link to this review
I'd recommend Ohana to anyone needing pool service or repairs. John returned my call within a couple of hours, apologizing he wasn't able to answer right when I called! He offered to come out that day, but I was unavailable. We set up a time the next day, and he was right on time. He diagnosed the problem, and as our system is a bit older, we set up the repair for the day after that so he could locate the parts he needed. Again, he was on time, and instead of pushing a whole new filter system at me, he repaired the one we had, and he even called a couple of days later (to give the system a full 24 hours to work), just to see if everyting was working well. Honest, professional, promt and friendly customer service really does still exist!
Posted: 12/09/2009 • Link to this review
I went to Kudsu to review possible swimming pool remodelers I saw that Ohana Pools had 23 reviews.I have a rather large pool(25-30 thousand gals.)and an in ground spa. It was installed in 1984 and needed work. I called Jason at Ohana Pools and he responded right away. He gave me a very reasonable bid for the work to be done. We drained the pool on a Sunday and Monday. Demo crew arrived at 0730 on Tuesday and finished the complete job with clean-up by 2PM.Every one of the five workers knew their job and worked like a team. On Wednesday, the tile team arrived and completed the pool and spa tile work.On Thursday at 0730, the gunnite team arrived and again, working like a team,completed the entire job and clean-up by 3PM. We had pebblesheen installed and the results were fantastic. Best I've ever seen. No money changed hands until we were satisfied. Excellent business owner plus suberbly coordinated crews equals an exceptional job. Pool and spa is so good it could be used as a model for the company It's that good. To Jason and Mike we couldn't be happier.
Posted: 11/06/2009 • Link to this review
Jason and his crew did an exceptional job on our pool remodel!! Our last pool remodel by a major pool company was a disaster... Jason and his crew went above and beyond with price and more importantly with quality, timeliness and service! Jason was there all the way to make sure we were happy with everything. We are so happy we have referred Ohana Pools to all our friends!! Even our poolman was impressed with the workmanship and our complete satisfaction! Thank you so much for a wonderful summer in our gorgeous "new" pool!!!
Posted: 10/20/2009 • Link to this review
Ohana Pools was recommended to us by our realtor. We were very pleased with Jason, his professional, friendly manner, and the quality of service and workmanship of his crews. He was wonderful to work with. He's true to his word and delivers a quality product at a very reasonable price! We highly recommend Ohana Pools.
Posted: 7/26/2009 • Link to this review
We chose Ohana Pools to renovate our very old pool. (Plaster, tile, decking, diving board, baja step addition) Jason was always in communication and never let a question go unanswered. The job was done on time and within budget. We love our "new" pool and will recommend Jason and Ohana Pools to all our friends.
Posted: 7/13/2009 • Link to this review
We chose Ohana Pools because Jason gave the best price out of all builders and we are very happy with our decision. Construction process went very well, very fast. Jason was always very helpfull with answering any questions we had and making sure we are happy with the product. Excellent job!
Posted: 7/11/2009 • Link to this review
Jason's hands-on personal service, attention to detail, and communications skills greatly exceeded our expectations. He always answered his calls and was prompt on email as well. Our extensive remodel project was completed ahead of schedule and with excellent results. The tradesmen were highly skilled and extremely hard working. Project cleanup and post job followup also excellent. Highly recommended.
Posted: 6/29/2009 • Link to this review