I go in for a continuing treatment for tartar, when I am told I have 2 cavities. I ask if it was covered by my insurance and Roz (I think that was her name) came in and said it would be covered and my out of pocket would be $120. I said I would like to think about it, but there was immediate hardsell. "We will work with you on the amount. If you don't get it done now, it could get worse, and more expensive, etc." So, I agreed to undergo the treatment then. 1 month later, I get a bill for $260! On calling to check, I am informed that the figures they give are estimates (but a difference of more than double the amount?!), I am responsible for the full amount and it was my responsibility to check with my insurance. I agree that it is ultimately my responsibility, but I wish they had given me more time to check my options, confirm with my insurance or take an informed decision. And the rudeness on calling to discuss the bill was shocking. So beware, they are all smiles when they are booking appointments and SELLING services to you, but heaven forbid, you have an issue. Then the claws come out! At this point, I am not even sure if the cavity filling was actually required or if they were just upselling! And now that I think about it, this was not the first time I was not given a totally different quote and then charged a whole lot more! So, if you are going to them, be advised that you will need to talk to your insurance provider and confirm it is covered.
Posted: 3/02/2015 • Link to this review
I recently went to Old Alabama Family Dentistry and had a wonderful experience. The office staff is incredibly friendly and personable. Ria, the hygenist was fabulous. When I spoke with the dentist about my x-rays, he was patient and never made me feel rushed like most other dentists do. I took my 13 year old son to have his teeth cleaned and he had such a great experience, he came home and raved to his older brother about how nice everyone one was.
Posted: 6/25/2012 • Link to this review
The Staff At Old Alabama Family Dentistry has been nasty. The doctor wanted to cap my entire mouth for only $30,000. I have a great smile and when I asked why he would want to cap my mouth he replied with, "I'm not making any money with you just getting a cleaning!" He is a mediocre small town dentist. The staff is very unprofessional. I am a New Yorker and I have been to all kinds of Dentists and I have to say, This has been one of the worst experiences so far. Would not recommend. To top it off, he has prices like he is practicing on Park Ave in NYC.
Posted: 6/23/2011 • Last edited: 6/25/2012 • Link to this review
I have finally found a great dentist. Dr Taylor is professional and courteous. The staff is friendly and follows up to make sure that everything is good following procedures. Dr Taylor helped me with a broken crown the day prior to Christmas Eve and I am truly appreciative. No need to look anywhere else. This is a great office. Many thanks
Posted: 1/25/2011 • Link to this review
I have been going to Dr. Taylor since 2002. I moved 2 hours away but I find time to go back to him. I wouldn't trust anyone else. I have seen the same hygenist since 2002 as well. Dr. Taylor is thorough. I had a night guard that wasn't perfect. He sent it back and had them redo it (no cost to me). They go above and beyond to provide GREAT service. I feel like they respect my time as much as I do theirs. I get to my appointments on time and they see me on time. I never have to wait. I would recommend Old Alabama Family Dentistry to anyone looking for a professional, personable and caring staff. I truly do feel like I am going to see family when I walk in. So, for ALL these reasons I drive 2 hours to go to my Dentist. Dr. Taylor is the BEST!!
Posted: 1/04/2011 • Link to this review
Dr. Taylor is the most knowledgable dentist I have ever met. His staff is always helpful and will do everything possible to help me with MY insurance. The alpharettamomof 2boys must be a nut job, what she said is so untrue. Dr. Taylor recommends treatment that is needed, all my family and friends see Dr. Taylor, and we just love him.
Posted: 12/09/2010 • Link to this review
My family, friends, co-workers & I have been patients of Dr. Taylors for YEARS! I have seen Dr. Taylor maintain a caring enviroment over the years and as every business staff changes but with this office Dr. Taylor finds the best of the best! One of the ladies that cleans my teeth has been there for 10 years or more and like Dr. Taylor she is always honest about my teeth and even remembers personal conversations we had at prior visits and asks me how things are! I can't even remember what I did last week, so it feels good that she cares enough to remember!! The other woman that work in the back are so friendly and knowledgeable. They work as a team and care about my busy work schedule so I'm always brought back on time and leave when they say I'm going to! The two woman that work at the front (I think they're sisters actually) are the BEST I have ever seen in this office or any place I have to visit. We always share laughs together, they're hysterical with each other and really know how to make you feel like comfortable and like family. They work with my hectic schedule when making appointments and go above and beyond to understand my dental insurance since it is so difficult to understand. Dr. Taylor never skips on quality everything he does is top of the line and because of his top notch staff I'm finally able to maximize my insurance so I'm able to afford my services during these rough times. Going to the dentist feels like visiting trusted & caring family. LOVE THEM!!!
Posted: 12/09/2010 • Link to this review
Check out the reviews on Dr. Taylor separately. He has had POOR reviews. I will never go back to this practice! I had billing problems almost every time! Dr. Taylor tried to strong arm me into a procedure that was not authorized by my insurance company!
Posted: 12/08/2010 • Link to this review
I broke a tooth last night, was seen by Dr. Taylor today. What a great office, everyone treated me like a Queen. Dr. Taylor was wonderful, he explained everything in a way that I could understand. I didn't feel a thing and I had to have a root canal and a crown done. If you are looking for a great dentist, you must go see Dr. Taylor.
Posted: 10/28/2010 • Last edited: 12/09/2010 • Link to this review
I saw a dentist here in 2006 who was my favorite dentist ever, but since he left, it's been a nightmare. Dr. Taylor's bedside manner leaves much to be desired. They leaned heavily on me to do dental work that was not necessary and cost through the roof. I get mail from them once a month for a bogus charge. I can't get my records from them. Beware!!
Posted: 11/26/2007 • Last edited: 1/02/2008 • Link to this review
If you're looking for dental services that focuses on Expresso, a wall size TV in the waiting room, EXPENSIVE,dental work that you don't need and then pay out the nose to the "Better than Thou" dentist, don't go to Old Alabama! BUT, if you want great work, a comfortable place & awesome staff,look no longer! They are WONDERFUL, from the first phone call to the visits , no matter what you need done, you are in excellent hands. They are fabulous with patients with severe anxieties & children. I assure you you will go away smiling! ;-)
Posted: 7/14/2007 • Last edited: 12/09/2010 • Link to this review