I went here for many years but started to suspect they were ripping me off. They quoted $2,500 for a repair that only cost $500 at an honest mechanics. Then they tried to rip us off big-time on my daughter's car. Yes they come across courteous & professional but they tell you you need all kinds of stuff done that doesn't need to be done. Mike is a rip-off artist in sheep's clothing. DON'T GO THERE!
Posted: 5/05/2010 • Link to this review
We've been to East Cobb Auto on Johnson Ferry Road for two of our vehicles. We chose them becuase of the recommendations from Kudzu. They did an okay job with one vehicle despite the estimate being higher than we anticipated. Before a trip we took our van for a 90,000 check up and paid the $40 for a diagnostic and in return got an estimate of over $3,000 in repairs. They said the van is running fine but we strongly suggest you get these items fixed right away. We agreed to the oil change before our trip because the breakdown of service showed $10 for an oil change, but in fact 2 pages down there was an $18.00 charge for the oil. I can't remember the last time I paid $28.00 for a no-name oil change. When I got my credit card statement there was an extra $20 in supplies we didn't get. Mike looked through his itemized list and realized we were accidentally over-charged. It makes me wonder how many times unexplained charges slip through? If you do go to East Cobb Auto, read your bill carefully and see that all items are legitimate.
Posted: 8/21/2008 • Last edited: 12/11/2008 • Link to this review
On-Site has been doing our oil changes and PM's for quite some time now and I am very pleased with their professionalism and service. I have a fleet of 5 trucks and they have helped me remember which services are needed on each of them. They are very willing to work with my schedule and locations for service. David and Steve are very trust worthy and provide an honest and complete PM. They have saved me money in break down costs and told me when things I think need to be replaced don't (like air filters and brakes). Thanks guys!
Posted: 5/02/2008 • Last edited: 8/21/2008 • Link to this review
This company plays the Christian card however completely takes advantage of local unknowledgeable, honest, hard working people in the area. They claim certain repairs should be done when infact they are fine & unnecessary. I personally helped a lady by replacing an upper radiator hose less than 7 months ago as a favor. She just took her car in to these "Christians" and they told her that same hose was bad and needed to be replaced, along with 2 clamps. How does a $50 problem turn into a $400 problem????? This is just 1 example of how local East Cobb residents are being taken advantage of everyday. If you want a fair and true diagnostic evaluation of your vehicle, I suggest taking it to Arnold's Automotive. I am not affiliated with them, however as an ex mechanic I feel they are the best of the best.
Posted: 2/12/2008 • Last edited: 8/21/2008 • Link to this review
I have an older vehicle which is just recently really starting to show its age in lots of (expensive) repairs mostly done at a local Nissan dealer. Recently East Cobb Auto was recommended to me by a friend and I tried them out and was favourably impressed with their courteous, professional manner. Mike and Doug explained everything to me thoroughly, even bothering to let me know of upcoming repairs that I may want to budget for without trying to bilk me out of money now. i'll never bother going back to Nissan - ECA are closer to home and the best yet for fantastic, quick work and reasonable rates.
Posted: 1/23/2008 • Link to this review
After reading the superb reviews, I just had to check out this place. They were very friendly and timely in getting my car ready; however, I was very disappointed by their persistent attempts to up-sell us for non-essential maintenance services that had already been performed recently on my car. We came in for one thing only. Not to mention that my car was covered in pine needles when I picked it up, having been parked under a tree out back. I wasn't expecting my car to be returned in any different condition from when I dropped it off.
Posted: 11/20/2007 • Last edited: 8/21/2008 • Link to this review
They have always done a good job for me, but today they really stepped up. They had replaced my radiator over a year ago and it was no longer under warranty, but they are fixing it for free anyway! I would definatly recommend them to anyone.
Posted: 8/09/2007 • Last edited: 1/02/2008 • Link to this review
This is the BEST place to have your car worked on. They are honest, and have fair prices. I have used them for about 5 years after hearing other customers sing their praises. They are first come, first served with no appointments, but you can drop off your car the night before. My daughter lives in Smyrna, but still comes back here for auto service.
Posted: 8/09/2006 • Last edited: 4/09/2008 • Link to this review
My parents have been taking their cars to East Cobb Auto since before I could even drive - a total of 14 years (probably longer). Their prices are reasonable, and best of all they're honest. I took my car somewhere else to get the brakes looked at and they told me it would be a $500 brake job - I immediately called East Cobb and they knew my car so well they were able to save me $500 that day. No unneccesary work ever done, no pressure, and they're so nice - what more could you ask for? As a woman I trust them, and my family has always loved them - and so will yours.
Posted: 5/10/2006 • Last edited: 1/02/2008 • Link to this review
Based upon other reviews here on kudzu.com, I took my truck to East Cobb Auto when I had some problems. As stated by other reviews, they were courteous, thorough, and priced fairly. Fortunately, my problem was minor and was fixed on the spot. I couldn't rate them with 5 stars only because they didn't need to do much to fix my truck.
Posted: 3/20/2006 • Last edited: 1/02/2008 • Link to this review
East Cobb Auto Center is the ONLY auto repair and maintenance center to which I would take any of my vehicles. I have been through a myriad of shops and dealerships and none can compare with the honesty, integrity & workmanship of this business. They never recommend a repair that's unnecessary and their prices are competitive. I have sent all of my friends and family there and I have yet to hear a complaint!
Posted: 10/26/2005 • Last edited: 4/09/2008 • Link to this review