OnlineMetals.com

3 Reviews

(206) 285-8603 onlinemetals.com » View Website »

1138 W Ewing StreetSeattle, WA 98119   map »

Business overview

Items

  • Hardware
  • Hobby Items
  • Novelty Items

Hours of Operation

  • MON
  • 8:00am
  • 5:00pm
  • TUE
  • 8:00am
  • 5:00pm
  • WED
  • 8:00am
  • 5:00pm
  • THU
  • 8:00am
  • 5:00pm
  • FRI
  • 8:00am
  • 5:00pm
  • SAT
  • SUN

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Cash Only
  • Debit Card
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1998

Languages Spoken

  • English
  • Spanish

Reviews

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lousy service, 11/24/2012

Ordered from them on 11/14 because they they claimed to ship same or next day. Six days later still showing processing. Emailed and got an automated response saying they respond with in 1 business... day. 4 days later still no response. DO NOT believe them. They take forever and do not respond to you at all once they have your order and money.

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No communication, 10/20/2012

It's hard to rate the customer service because there is NONE. I placed an order in early September and all went well, but not this time. I placed a small order (#658993) on 10/10/12 and got a... confirmation email which included this: "Need a UPS Tracking Number? We'll send that to you in a Shipment Confirmation e-mail on the day that the material ships out.  So, watch your e-mail inbox!" After couple of day with no such notification, I logged on to the site on 10/13 and saw that my order was still "in process." I then sent an email asking why? I got an automated message that said "We have received your request for more information. Thank you.  We do our best to respond to all inquiries within 1 business day." It is now NINE days since I placed my order and I have received neither the item nor any communication. This is very dissapointing. I had thought I had found my source for metals for my various projects, but the failure to communicate is a real problem. Too bad.

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Reviews

Marcccc

Reviews: 0

lousy service

Ordered from them on 11/14 because they they claimed to ship same or next day. Six days later still showing processing. Emailed and got an automated response saying they respond with in 1 business day. 4 days later still no response. DO NOT believe them. They take forever and do not respond to you at all once they have your order and money.

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Teliesen

Reviews: 0

No communication

It's hard to rate the customer service because there is NONE. I placed an order in early September and all went well, but not this time. I placed a small order (#658993) on 10/10/12 and got a confirmation email which included this: "Need a UPS Tracking Number? We'll send that to you in a Shipment Confirmation e-mail on the day that the material ships out.  So, watch your e-mail inbox!" After couple of day with no such notification, I logged on to the site on 10/13 and saw that my order was still "in process." I then sent an email asking why? I got an automated message that said "We have received your request for more information. Thank you.  We do our best to respond to all inquiries within 1 business day." It is now NINE days since I placed my order and I have received neither the item nor any communication. This is very dissapointing. I had thought I had found my source for metals for my various projects, but the failure to communicate is a real problem. Too bad.

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  • Quality
  • Service
  • Value

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Online M.

Small Quantities, No Minimums!

Great company to buy from and work for. Check us out!

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  • Quality
  • Service
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