Onyx Consulting, Inc.

3296 Northcrest Road 
Atlanta, GA 30340
Phone: (770) 451-8223
Website: onyxconsulting.com
Onyx Consulting, Inc. Onyx Consulting, Inc. : Computer Repair & Networking Services, Atlanta, GA



Reviews
Reviews: 12

Posted on 9/20/2012

Nice folks!
I took a broken computer to them and got a broken computer back. Typically that wouldn't warrant a positive review but dealing with them was great. My business laptop went down and there were two things I needed: Speed and communication. I wanted to find out what the problem was, quickly. I paid the deposit and the extra amount for expedited service. I got 3 calls throughout the entire process which ended up taking a single business day. In the end the motherboard had failed and there wasn't much they could do that wouldn't cost more than a new unit. So, I'm bickering with HP but Onyx did what I needed them to do in the timely manner I paid extra for.

That's my experience. Everybody I dealt with was nice and answered any questions I had. I don't know how long a repair would have taken or how much it would have ended up costing. However, when I run into computer issues in the future I will take it to Onyx with confidence that that matter is in good hands.
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by George Miranda at Citysearch

Posted on Citysearch on 4/19/2012
They know computers, but they don't know customer service
I was extremely disappointed when Onyx charged me $150 to recover the data from a hard drive going bad. When I picked up my laptop they had removed the hard drive. I asked them to re-install it. They said they didn't recommend installing a bad hard drive because it might damage my laptop -- but they had just told me that my laptop was also going bad and wasn't worth repairing. I asked them to reinstall it, anyway; after all, it was an INTERNAL hard drive when I dropped it off for repair. Onyx refused to re-install my hard drive unless I paid them an additional labor charge. As if $150 was a bargain for simply recovering my data (and nothing else)? Onyx is actually very good at repairing computers. But they suck at customer service. I will never darken their door again.
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by MattYb at Citysearch

Posted on Citysearch on 7/9/2011
terrible
TerribleI took my MacBook here after grabbing the screen and leaving a thumb size bruise on it.Onyx replaces it for a little over $300.Less than 18 months later the screen goes out. I decide to take it to the professionals at Mac. But they won't replace an after market part.So reluctantly I take it back to Onyx thinking they will probably replace it for free or cut me a break. I was wrong. They wanted to charge me full price again which was a lot mrs than Mac was going to do it for ($200). The guy actually said that it wasn't their fault that a lightning strike could have caused a power surge that fried my screenSure. Nothing has ever gone wrong with my Mac but a bolt of lighting strikes it and breaks the one part that onyx installed.If you want substandard parts for a higher price than the expert at Mac charge than this is the place for you. If thats not enough, you can count on rude employees....
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by planetjoe1980 at Citysearch

Posted on Citysearch on 3/3/2011
Awesome and speedy computer service store!!!!
If you have a MAc or a P.C. that is not new, many stores including Apple dn't carry hardware for those older model computers. Onyx has it all at fair prices. They are experts. I updated my Computer there today. The service took less than 10 minutes!!!1 The store is visually awesome inside and out. They are pros!!!! Run don't walk!!
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by ginasuprema at Citysearch

Posted on Citysearch on 11/21/2010
Great resource for Mac and PC
Being new to the states and using both Mac's and PC's, we were apprehensive in finding a company to help us get sorted out. My first experience with Onyx was for a service call to our flat and it went so well that we now use their shop services as well. The gentleman that came to our home was extremely polite, professional and competent. He resolved issues on my Mac, the children's machines and my husband's PC with an aplomb I've not seen before in a service company. Onyx service is spot on. Bravo!
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