• Claim This Profile!
    Join thousands of businesses who are using Kudzu to find new customers.

    When you register, you can:

     •  List your specialties
     •  Respond to reviews
     •  Create special offers

Orkin Commercial Inc

(770) 991-7171

1400 Marietta Boulevard NW BAtlanta, GA 30318   map »

Business overview

Environments

  • Commercial

Pest Type

  • Ants
  • Termites

Reviews

View More »

WORST customer service EVER!, 4/10/2009

I called Orkin for help with an ant problem. Given a 2 hour appt window, during which I sat home on a beautiful day. No one showed during the appointment slot. Tech called 40 minutes AFTER time slot... to tell me he'd be there in 30 min. Showed up over an hour later (almost 2 hours outside of the window). My mother let him in and also signed a service contract. Manager called me and apologized profusely and assured me that Orkin would never been late again. 5 days later, I still had ants and called to make another appt. Again given a 2 hour window. Again no one showed and no one called. Our time is valuable and this is not acceptable customer service!

VIEW MORE »VIEW LESS »

orkin termite, 11/07/2007

The inspector was friendly and helpful. But we didn't end up choosing them after shopping around. Their systems seem more expensive and don't have as much coverage as competitors.

Displaying 1-5 of 5

Reviews

amywyrz

Reviews: 2

WORST customer service EVER!

I called Orkin for help with an ant problem. Given a 2 hour appt window, during which I sat home on a beautiful day. No one showed during the appointment slot. Tech called 40 minutes AFTER time slot to tell me he'd be there in 30 min. Showed up over an hour later (almost 2 hours outside of the window). My mother let him in and also signed a service contract. Manager called me and apologized profusely and assured me that Orkin would never been late again. 5 days later, I still had ants and called to make another appt. Again given a 2 hour window. Again no one showed and no one called. Our time is valuable and this is not acceptable customer service!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

BeardedDragon

Reviews: 259

orkin termite

The inspector was friendly and helpful. But we didn't end up choosing them after shopping around. Their systems seem more expensive and don't have as much coverage as competitors.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

bsdkate

Reviews: 10

On Time for inspection

They showed up on time for my free inspection on a weekend, and were knowledgable and polite - enough so that I chose to pay for their survice going forward.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

johnNWatl

Reviews: 12

Used them for a few months...

I used them for a few months, but they never came out when they said they would. Also, we had persistnent wasp and ant problems. We don't have them since switching to a new vendor. Might only be this location, not sure.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Traveler

Reviews: 26

Missed appointments

I had a standing appointment for pest control service, which was missed several times. One time I rescheduled service and they didn't show up again. I called and spoke to the manager once, problems remained, and I ultimately had them cancel my agreement.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO