We have had one issue after another with this company. First we had issues with our technician. He would make a follow up appointment with us before leaving and then never show up - this happened THREE times. He was very condescending on several occasions. Then comes the billing issue. On a bill dated 2/20/14 my total balance due was $27.00 with a credit applied to my account of $123 (I was never billed for my December service, apparently due to the credit showing on my account). The technician calls me around 3/5/14 to "check on things" and then wants to know if I want to make a payment because "I haven't been paying my bill" (I've just received the bill in the mail around a week prior informing me that I owed $27). I said sure I was planning on calling to pay the balance but hadn't had a chance. I gave him my credit card information and thought that was that. Then on 3/13 I receive a CERTIFIED LETTER saying my account had gone to COLLECTIONS! Furious, I call the office where the woman who answers the phone basically called me a liar saying that I had received a December bill and said that should have known I owed for December whether they send me a bill or not and regardless of the statement I received. She told me that she would apply the $27 payment towards my account and send the remaining $123 to collections. I'm attaching a picture of the statement. I have no problem paying what I owe but to send my account to collections due to an error on their part is insane.
Posted: 3/14/2014 • Link to this review
I had numerous problems with this location. Their biggest problem was the technician did not show up when they said he/she would. The manager was rude and did not seem concerned that I had taken time off work for the appointment. Although the treatment service was good when I had it, they consistently did not show up when promised. They lost one of their best technicians over this issue. I would not recommend using Orkin and have changed my pest control service to a different company.
Posted: 3/22/2008 • Last edited: 1/23/2009 • Link to this review