We have been going to Dr.Orr for the past years. Every time we go to visit we are waiting for at least 2 hours minimum or so to even be seen. Although Dr. Orr is cheap the quality is not there. We had a cat pass away after surgery there- totally unexpected. She was recovering from surgery then we got a call from them letting us know she had passed away. This past week we took our dog in to get her anal glands expressed and also to get some blood work done. They kept her for the day and I picked her up later in the afternoon. Before I dropped her off she was the happiest most cheerful dog playing with her toys. The day after I picked her up I noticed she wasn't feel well- very tired, not eating or drinking and could barley walk. I took her back to the vet and I asked why she wasn't feeling good. I had a suspicion that she picked something up from the vet from them not cleaning their kennels. They gave my dog an iv and that is it. I took her home and she still did not feel good and was breathing hard and still wouldn't eat, drink and was breathing very hard. I figured I would let her get some sleep and if she wasn't feeling better by the morning I would take her to the emergency room. That night my dog passed away. I am so disappointed in Dr. Orr- they didn't even call to check up on her to see how she was doing.
Posted: 3/26/2017 • Link to this review
In response to this review, we would like to explain and clarify the situation with this pet. Unfortunately, she had significant liver disease and must have been sick for some time though the owner had only noticed the increased thirst and urination. We recommend checking blood work at annual exam and the owner had declined checking her geriatric blood work at her annual exams for the past 2yrs. Early detection and treatment could have helped to prevent her declining condition. As it were, she came in on a Friday 3/17 for anal gland discomfort and at that time mentioned (during the exam, not as an initial problem for the visit) that she was drinking and urinating more but fine otherwise. We then recommended blood work again and found that she had high liver values. We recommended further testing for Cushing's disease which could not be done that late in the afternoon. When she returned for the day board, she stayed in the hospital that is sanitized and cleaned daily as are the kennels. When the results returned the next day that the elevated levels were not due to Cushing's, we recommended further evaluation and treatment. During that visit the owner declined hospitalization for treatment of her depression and inappetance that started that day due to the liver disease. There are many causes to liver disease and symptoms may not become visible until reaching more advanced stages. Fluids and multiple medications were administered to the patient, not just an IV. The liver disease in this case would have worsened even with lack of symptoms. Symptoms can and do occur suddenly when a pet is seemingly fine the previous day. We are very sorry for the loss of any patient, and the upset owner is looking for reasons to lay blame for a situation that could have been treated at an earlier stage. With her rapid decline, she succumbed to severe liver disease, not the because of testing 2 days before her death.
Also concerning the cat that did not make it after his surgery. He was brought in April of 2013 for being very sick due to having another painful blocked bladder that had been that way for more than 24 hours. Any urinary blockage can be serious and become life threatening. His condition was serious and it required him to have surgery to open his urethra to help save him. Unfortunately he was not strong enough to recover from this surgery and passed away the next day despite IV fluids, medications and tube feeding to try to save him.
We make every effort to take care of our patients, and the previous review is in no way an accurate depiction of the quality of our care.
Orr Animal Hospital
I hardly write reviews but I just think it's important to express this. I just hope writing this will help this from ever happening to anyone else. I took my baby in to be put down (kitty) yesterday. She was ready...calm in my arms. When I got in there they decided to give her a sedative...why I don't know...if they would have just looked at her instead of worrying about their protocol...they would have seen she was calm. Idk if they overdosed or what, however she started foaming, thrashing, choking, grinding her teeth to the point that I heard them crushing. I started yelling for someone to help. I thought that was it, she was going to choke to death right there. They took her in the back, I thought she wasn't coming back in. They brought her back in and told me that usually doesn't happen YOU THINK!! I asked if they were putting in a port, they said they couldn't because she wasn't staying still, from the SEDATIVE!!! They inject half in her before they figure its not all getting in, she's barely hanging on to life and they have to turn her over and put the rest in the other leg...NO ONE...I mean NO ONE should EVER have to go through this..I just hope this helps someone....Unless your animal is loosing it...DO NOT allow them to give any sedative!!
Posted: 4/21/2015 • Link to this review
This true animal hospital causes ones dog loving heart to flutter with gratitude. This animal hospital is a most welcomed authoritative, personal approach in all animal care. Had it not been for Nathan Orr my poodles would not have lived to be seniors poodles. With all the ups and downs health wise I thank you for all you have done for us. In loving memory of Freeland Fraywrae. A most challenging patient.
Posted: 3/07/2015 • Link to this review
Orr Animal Hospital is by far the best place on planet earth to take your pets. All the doctors def know what they are doing. Everybody in the staff besides a couple people, absolutely love there job and are supper friendly. There prices are the best ever.
Posted: 4/12/2014 • Link to this review
Love this place! Dr. Nathan and Dr. Gail are the doctors we usually see. They are both very knowledgeable and passionate about what they are doing. The last time I took Gray Cat to the clinic, she seemed not to be scared as much and would let Dr. Gail and her assistant Amber treat her. That meant "trust" from her part. We go back on Tuesday, and I know that, by seeing wonderful people, my ill pet will have less stress on her and that eventually will help with her recovery. The staff at the front desk are very nice, too. All I can say is THANK YOU for all you are doing for our pets. Mary
Posted: 10/29/2011 • Last edited: 11/21/2011 • Link to this review
I love Dr. Orr's! They have always shown care and gentleness to all of my animals through the years. Their prices are the best around and they will go above and beyond to make sure your pet is taken care of. Thank you!
Posted: 12/19/2010 • Link to this review
I will never forget what our Blacksmith told us when we were new to Atlanta , and just started using Dr. Orr for our animal needs . He said he suggested to Dr. Orr that he raise his prices and see less clients so that he would not have to work so hard and such long hours . Dr. Orr said: " No , because if I did that , these poor folks out in the country would not be able to take care of their animals ." Also , those of us who went to his hospital with our animals before he built the new buildings , remember that Forsyth County did not even have an animal shelter , except for the " chicken house " at Dr. Orr's where Animal Control could bring the Stray's in to . I can remember having a sheep bleet in my ear as it's owner stood in back of me , signing in . And farm animals out in the cars and trucks getting treated out in the parking lot ! Dr. Orr treated one of our chickens , who had been wounded by a neighbors dog . That day he wouldn't even take any money from me as I stood there with my chicken . He said "no ,you just get your chicken home and take care of her ." I can remember all sorts of stories like these , and am sooooo grateful to have someone like Dr. Orr ( and of course all of his wonderful family ) in this world . The animal world would be a much better place if all Vets were like him !
Posted: 8/07/2010 • Last edited: 12/19/2010 • Link to this review
We have used Orr Animal Hospital for over 25 years. They are the best. They take such good care of the animals and are fairly priced. I love the staff here.
Posted: 4/30/2010 • Last edited: 5/01/2010 • Link to this review
Dr Aaron Orr has cared for Tobie our lab mix for 15+yrs-the past 3+yrs we have been dealing with liver disease. Dr Aaron has always been there for us and Tobie thru office visits,phone calls,support etc. She met us after hours at the clinic on 4/14/2010 to put Tobie to sleep-Tobie had let us know that am she was tired and didnt want to put up the fight anymore. Dr Aaron was so kind,loving to Tobie,very respectful of our painful situation,we just cant say enough good things about Dr Aaron Orr. We still have our 12yr old "hound" mix who has seen Dr Aaron since 6weeks old and will definately take any "new additions" to her in the future. Both Dr Aaron and the whole staff at the clinic are wonderful people. Dennis&Nancy-Suwanee,Ga.
Posted: 4/19/2010 • Last edited: 12/19/2010 • Link to this review
I am sorry to say DIXIE my wife Traci and I lost our battle with bone cancer yesterday. As the tears flow, I have to write this... I want to thank Dr. Orr and the rest of his awesome staff for all they did to help Traci and I threw one of the hardest days of our life. I want everyone to know that there are still people around that truly care with all their hearts, and Dr Orr and his staff are those kind of people!! I want to thank Orr Animal Hospital for all they did to help DIXIE be comfortable in her painful last days. And help Traci and I threw our heart wrenching time!! So please go HUG your pet... And know that there are still people out there that really do CARE !!!!! GOD BLESS Michael & Traci Kratchmer Woodstock,GA
Posted: 1/23/2010 • Last edited: 2/25/2010 • Link to this review
We have had our Cats and Dog at Orr Hospital and I can not thank them enough for all the LOVE they all show for all animals. My Dog had what I thought was fatal. Well, it was these Chicken Yerkes's I was given her. I listened, took her off and my girl has not reacted as she had Mad Cow. What a relief! There are other stories. Thank you, Dr. Aaron Orr, you are my champion, Myer's too! JN
Posted: 11/17/2009 • Link to this review
Years ago we had a bichon that almost died. He stayed with them at the hospital until he got well. The care was excellent and the cost was affordable. Now years later our rottie almost died. She was in a life and death battle because of an infection that went septic. Most dogs do die when they are this sick. It happened so suddenly. The staff took such great care of our sweetheart and saved her life. The skill and care was exceptional. I drive 45 minutes to get there because I would not consider letting my animals be taken care of anyone else. The care and professionalism are absolutely the best.
Posted: 10/27/2009 • Link to this review
God Bless the staff at Orr Animal Hospital! We lost our dog after nearly sixteen years, and the care and concern shown by the staff at Orr was truly magnificent. Far from operating merely as a commercial venture these dedicated, caring people are both professional and gracious. You can't find a better place or staff to trust for your beloved pet. Wiley and Marianne Sword, Suwanee, GA
Posted: 6/23/2009 • Link to this review
They are not accepting any new patients...and the receptionist on the phone could have cared less. I suggested that they post this on their website and she replied, "uh-uh".
Posted: 3/23/2009 • Last edited: 8/07/2014 • Link to this review