3 out of last 4 times I've walked into the Orvis in Atlanta, I have had the sales people look at me and not provide service while other customers walk in and get the service. This happened to my wife recently as well. I don't walk into Orvis in Buckhead attire, I walk into Orvis dressed like I'm going hunting or fishing or just in shorts and t-shirt. The 3 times I did not get service, I walked out and purchase over $2000 at Chuck's Firearms, London Company and The Fish Hawk (all great customer service!). I will not be returning to Orvis in Atlanta or any other Orvis store.
Posted: 11/11/2013 • Link to this review
I had just received a 10wt, rod and reel made by Redington as a gift. I am a beginner fly fishing enthusiast, bought Orvis books for fly fishing, read all kinds of Fly fishing articles to familiarize myself with the fly fishing jargon. I was ready to go buy myself, flyline,leaders, tipets,and flies for fishing Bass in our local lakes. What a dissapointment walking into the Atlanta store and not even getting a "be right with you" acknowledgement of service. Even after walking straight to the fly fishing tackle area. Walked around looking at the books and flies and lines and not once did anyone come to me to ask me if I needed any help. Yes there were employees in the store that saw me walk in. I left went to spend my money at Bass Pro Shops. I don't think I will step into this store any time soon....
Posted: 10/04/2013 • Link to this review
Ezpecially now that Shannon is manager, customer service and helping local non-profits seems to be the most important things this local Orvis retailer does. When in Atlanta in need of fly fishing gear, this is my first stop.
Posted: 10/20/2006 • Last edited: 10/04/2013 • Link to this review