I'm relatively new to the world of biking, but after visiting OB, I found that a LBS is like your mechanic or doctor--you want someone who knows what they're doing (bc you don't!), takes time to explain, and treats everyone with gold quality service, beginners and pros alike. I needed a sturdy but inexpensive bike to get around the area, and a few Craigslist searches and $50 later, I was the proud owner of a hybrid. OB staff were very kind! Their service made me feel like my bike was the same as the shiny new ones in their store, 15X the value! In addition to the one fix I knew about, they did a thorough 'physical' and fixed a few other things as well, all after explaining and asking me first. They adjusted the bike, reassured me of the purchase, helped with a lock and helmet. I never felt they were trying to up-sell anything - service or products (and I definitely could have been sold!). I'm glad they're right around the corner!
Posted: 1/06/2013 • Link to this review
I've been going to Outback for ten years for bike accessories and repair and they've never let me down. From serving a 40-year-old bike to fitting me for a helmet to giving my bike a super tune-up, they have always done a great job. And while the staff can be a little casual, they get their work done when they say they will and know their stuff. I wish car salesmen and mechanics were as awesome as the Outback guys and gals!
Posted: 10/09/2009 • Link to this review
I am not what you would call adverse to hipsters, but this place was over the top. There are one or two people that were truly friendly and helpful when helping me choose accessories for my bike, but that's it. And I had been dealing with these guys for over a year (until I recently decided to go elsewhere). I bought a bike for my girlfriend here and in the process of choosing a bike and accessories, they contradicted every single word I said despite the fact that what I was saying was non-technical, highly subjective advice based on years of familiarity with the person for whom I was purchasing the bike. I have also taken a bike to get a clicking in the bottom bracket resolved. When offering my list of potential causes, they dismissed every one of them out of hand, even though it ended up being the problem that I had originally suggested. They apparently thrive on going out of their way to make sure that they're right and you're wrong. In short, know-it-alls. It does not feel good giving these guys money.
Posted: 10/14/2008 • Link to this review
Rarely do you find a business these days where the owner answers the phone, opens the door, responds to your emails and even rings the cash register. Outback Bikes has brought a taste of Lil 5 Points Outside the Perimeter- all the way to Dacula, GA with the owner, Pete armed with an arsenal of Bianchi and Specialized Bikes in his stable. My wife and I visited his store a few weekends ago in search of a road bike for her. I was looking for Specialized Dealers in the Gwinnett area and was pleasantly surprised to find that Outback had set up shop not far from my house. I picked them because I was familiar with their lil 5 location. I was happy with the experience because they provided great service and they are extremely knowledgeable about what they sell. If there wasn't something on the shelf, Pete offered to have it delivered from his other location downtown. He also responded to all of my inquisitive emails. Based on the entire experience, from my first email to swiping my credit card- I found it easy to trust this Bike Dealer because he offered a great deal, great price, excellent technical information about the bike, it's fit, other products and the bike industry. You can tell he has a passion for bikes and wants to help others find theirs. If you are shopping for a bike make sure to call or visit either of these locations first before making a purchase.
Posted: 9/08/2008 • Link to this review
I was having problems with my Enduro SL suspension, every bike shop i spoke to seemed to have very little knowledge (or interest) in my problem. I finally took it to Ross at Outback Bikes and he completely rebuilt the front fork and rear shock. He then gave me some basic tips on how to get the most out of the dials and adjustments, Another happy customer! My suspension rocks completely now! it's really made such a huge difference to my ride. Friendly and knowledgeable staff, much bigger stock levels and variety than most places, good chance they'll have exactly what you need, bike prices seem normal to me (i don't know where some of these other comments are coming from), A pretty awesome bike shop all in all. Fun to check out the other cool shops in the neighborhood too while you're there.
Posted: 8/26/2008 • Link to this review
I was searching for a new bike and the staff here was very knowledgeable and helpful. They definitely spent there time with me as I "kicked the tires". I ended up buying elsewhere because I found a closeout model. These guys know what they are doing. Also a great resource for local events and races.
Posted: 6/22/2008 • Link to this review
Seems nice enough, fair amount of good bikes and equipment. Staff is okay, kinda forgetful, kinda slow, kinda knowledgable, kinda rude!. No BMX equip. Everything is extremely overpriced. If you have the time, drive out to a shop out of atlanta where everything isn't marked up 4-5 times the wholesale price.
Posted: 5/05/2008 • Link to this review
I must say - I have had some AWFUL experiences with bike shop employees in the past and was somwhat apprehensive about OUtback given that I had heard some not-so-sweet comments made about the place. However, I must say my experience was quite the contrary. The staff was extremely helpful, patient, and friendly. I love my bike and am very pleased with the lifetime maintenance guarantee as well. Defintitely two thumbs up!!!
Posted: 2/26/2008 • Last edited: 1/26/2009 • Link to this review
I read the bad reviews here regarding customer service and must say I had quite the opposite experience. Maybe it helped that I went there with an idea what I wanted. I said, “I think this is the bike, but I have to ride it, and I need help knowing my size.” From there they spent about four hours over two days and stayed an hour past closing finding me the “right” bike. They watched me ride to assess the fit and left me riding out in the parking lot as long as I wanted to see how it felt. I walked out with exactly what I thought I’d get, wasn’t pushed to consider something different and they actually helped me avoid the temptation to move up to a more expensive (but also better) bike. They did offer me a good deal on an upgraded ’07 model, but ultimately they listened to me and put me on the bike I wanted. They built the bike for me to come back and try and adjusted it until I liked it as much as the upgraded model I had tried. And (like many bike stores) maintenance is free for life, so if I have any problems or need adjustments, they will keep my bike running right. Edgemond (Edgemont? – sorry if I got that wrong) and Mike were the two I worked with, but one of the bike mechanics also talked to me a bit during the process. Their enthusiasm for bikes shows.
Posted: 9/11/2007 • Last edited: 1/02/2008 • Link to this review