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Experts in Garage Door Repair, Service, and Sales Since 1935
Overhead Door Company has been proudly serving customers since 1935. We invented the Overhead Garage Door and have earned our position as the number one choice for garage doors. Overhead Door Company takes pride in our quick, courteous, and professional specialists who will repair your garage door problem, anywhere, any day, any time! All of our garage door repair technicians are trained to meet our very high quality standards. Join the thousands of satisfied customers that have trusted the Red Ribbon Overhead Door Company.
Doors installed mid January, they sent one door wrong, no one followed up until I called..now end of March and still waiting on correct door
Posted: 3/26/2014 • Link to this review
We appreciate your feedback. Our apologies for the communication issue we had related to your garage door installation. If there is anything we can do to help meet your expectations, we would love the opportunity. Please don't hesitate to reach out directly. Brian Nagy, Residential Operations Manager, Brian.Nagy@dhpace.com.
We replaced our garage doors with Overhead Door. When the doors were installed, the window panes in one of the doors was the wrong style (it did not match the other two). Initially, I was not particularly bothered by this because the installer told me that the wrong panel was included with our door, but that it would be fixed within a couple weeks. I asked that I not be charged for the balance until the doors were completed and the installer assured me that he would make sure that we were not charged until the work was done. A couple weeks later, I had heard nothing about fixing the window panes, but our credit card was charged for the balance. When I saw the charge, I started calling to try to find out when our door would be fixed and why I was charged before the work was done. It took no fewer than eight phone calls and emails to Overhead Door to finally get answers. Ultimately, we are happy with the quality of the product, but we went with Overhead Door over other companies that gave us lower bids because it seemed to be the most reliable and service-oriented company. In the end, the extra money spent to go with Overhead Door was wasted--working with them was no easier than another company that charged less.
Posted: 3/22/2014 • Link to this review
Thank you for your feedback. Our apologies for the communication issue we had related to your garage door needs. If there is anything we can do to help meet your expectations, we would love the opportunity. Please don't hesitate to reach out directly. Brian Nagy, Residential Operations Manager, Brian.Nagy@dhpace.com.
We have an old, oversized garage door that needs work from time to time. Overhead door has been amazing. Very quick response time recently following an ice storm, took a couple of trips to resolve the problem but response was amazing, cost was very fair, I would not consider contacting another overhead door company.
Posted: 3/21/2014 • Link to this review
Our very old, oversized garage door gave into metal fatigue right before we were due to leave town on vacation. Not only did Overhead accommodate our tight schedule, but when I explained that we were also on a tight budget, there was no extra up-selling pressure.
Posted: 3/20/2014 • Last edited: 3/23/2014 • Link to this review
I had a busted spring on a 30 year old door and had them out for the $349 Complete Garage Door Overhaul. They were on-time and finished the job quickly but were not rushed. My old creaky door is now smooth and quiet. Best $349 I've spent in a long time!
The work they did was OK. Not fabulous, not unacceptable. They are kind of stupid about email, soliciting me to do this review after I had unsubscribed with prejudice from their lists.
Appreciate your feedback. Apologize for the error in reaching out to you after you unsubscribed from our email. Your unsubscribe request was posted just after we scheduled the email requesting your feedback. Your email has been removed. Thanks again for the feedback. -The OHD Team
2012, 2013, 2014, 2015, 2016
Member: Better Business Bureau (Since 1982, A+ Rating), NARI, BOMA, ASIS, and IDA. IDEA Accredited Door Dealer. 2008 Winner - Better Business Bureau's Torch Award for Marketplace Ethics and Customer Service. 2006 & 2007 1st Runner Up Winner of the Better Business Bureau's Torch Award for Marketplace Ethics. Winner of 12 consecutive Consumer's Choice Awards (2003 - 2015)