This is koby2211's TrustRating, which is based on both the number of reviews koby2211 has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful koby2211 has been to the Kudzu community.
Posted on
12/23/2011
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sales, more important tha service
called for service, wanted service they sent a salesman who was about useless, door was 4+ years old and a panel folded like a cheap suitwanted to sell me another door, said would email me the estimate for door and panel,came to find out a panel is $350+ labor, well that was 3 days ago..had 2 other "smaller" companies come out, both said they could fix it, one company did ..total $95Overhead Door, no calls, no follow up, NO NOTHING, as Clark H. says..customer no service
will suggest to everyone in our neighborhood, 168 homes, use the local guy not the "No Service " guy!!!
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Overhead Door Company of Atlanta replied on
12-26-2011
Dear 'koby2211': Thank you for providing feedback on our unsatisfactory performance at your residence. We have not been in business for since 1935 by providing the type of service you've experienced. If possible, I would like to receive some more details surrounding this situation so I can take the necessary steps to ensure this does not occur again. Please call me at your earliest convenience so I can receive those details from you. Sincerely, Clay Farlow, Residential Service Department Manager, Overhead Door Company of Atlanta 404.872.3667.
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