|221 Armour Drive Northeast||494 reviews|
|625 School Road East||0 reviews|
|2322 Southwest 6th Avenue||0 reviews|
|190 Ben Burton Road||0 reviews|
|2171 Hilton Drive||2 reviews|
|10 Bisbee Court||3 reviews|
|1205 Ford Street||0 reviews|
|19 Greenhorn Drive||0 reviews|
|5656 Pasadena Avenue||0 reviews|
|2798 Inland Street||0 reviews|
|1901 East 119th Street||25 reviews|
|12046 Lackland Road||10 reviews|
|1313 Grand Avenue||0 reviews|
|707 North Grant Avenue||3 reviews|
|3506 West Harry Street||1 review|
|616 West 24th Street||0 reviews|
|3501 W. Red Iron||0 reviews|
|2920 Grandview Drive||0 reviews|
Displaying 61-75 of 494
We have Overhead install 2 new garage doors with new belt drive openers. We love the doors, great quality and value. We bought the insulated doors with metal on both sides and white washed windows in the top row. Top notch! However, the garage-door opener with a belt drive is truly frustrating to me. A friend has a motor from the same company which you cannot hear at all when the garage door opened. The ones we have are extremely loud in comparison. And one motor is louder than the other. Quieter than the chain drive we had before but overall I do not hear the difference in noise I expcted. I would buy the doors again but would stay away from the motors. Especially when I pointed out before we bought it that noise is one of 2 prime reasons we want to replace the old doors. I contacted the company about this problem via survey, technician and sales person. A technician came out and replaced one of the motors.
Posted: 11/14/2014 • Last edited: 6/06/2015 • Link to this review
Schmal, It sounds like there may be something wrong with one of the openers from your description. This is something we would be more than happy to look at under warranty and no cost to you. Please feel free to call our main office number 404-872-3667 and schedule at your convenience. Thank you for the feedback and chance to take care of this for you.
We contact Overhead Door Company when our garage door spring broke. They had previously replaced the springs on another garage door and although a bit pricey, did a good job. My wife was at home to greet the technician and called me with the quote, which we were pleased was lower than the previous identical repair we had received on the other door. However, after the work was finished, the price almost doubled on account of a 3-inch pulley stud that needed repairing. Checking around for how much this typically costs, it seems like this charge was considerably high (mostly profit). Most importantly, we would have appreciated to have had been informed of this before the work had been completed. My wife said he mentioned the pulley, but it was not quoted. As for the quality of the work, we are impressed. The door opens and closes more quiet and smoothly than it ever has been and the technician showed up as scheduled. So, they do very good work, but do check that the quote includes all work that is needed and that prices are reasonable.
Posted: 10/11/2014 • Link to this review
SW3820, I would be more than happy to take a look into the costs for this project to make sure everything was handled correctly. Please email me at firstname.lastname@example.org with your information and I will look into. Or call our main office at 404-872-3667 and ask for Tim Smith. Thanks for the feedback.
My garage door broke as we were heading out on a Saturday morning. I called another 5 star company before calling OHDATL. The owner asked me what was the problem, so I told him the spring came off the wall. He then asked me to check to see if the spring was broken, but instead of waiting for me to check, he said he would call me back in 5 minutes. After waiting approximately 40 minutes, I called OHDATL, who immediatly scheduled me for a 2pm-6pm appointment. The technician, Jervis (Jae) arrived during the window provided. He reassured me that the damage was not as bad as it appeared and he told me approximately how long it would take to repair. Jae was very knowledgeable and extremely polite. He completed the repair within the timeframe stated, and to my relief the charge was less than I expected. Because of Jae and the exceptional service I received that day, I will call OHDATL when I'm ready to purchase a new garage door.
Posted: 6/13/2014 • Link to this review
I called this company on Saturday 5/24/14. The female who answered the phone at 5:30 said that the company would be open on Labor Day. I decided to forgo overtime charges and opted to wait for two days to be serviced on Monday. My appt. was set for 10-2. At 1:30, I called the company and was told that it was NOT open on Labor Day. I wasted 3-1/2 hours on a holiday. I was told that they could send out a repair person, but that I would have to pay overtime charges (nearly three times the hourly rate!). When I suggested that they charge me a normal rate since the mistake was on their end AND I had already wasted three + hours of my time, I was told that was not possible. NO customer service! Now, I have to find another company to repair my garage door FAST. I will NEVER use Overhead Door Co. again. Stay far, far away.
Posted: 5/26/2014 • Link to this review
JK5998590, I apologize for the miscommunication on our end about our availability on Memorial Day, it was 100% our fault. If you still have a repair need we would like to take care of it at no cost to you. Please call 404-872-3667 and ask for Tim Smith to verify and make accommodations. Thank you- Overhead Door Company of Atlanta.
I hired them 9 weeks ago when our garage door was not shutting correctly. It was a Sunday. Since I did not want the door to stay open until Monday (security reasons), I paid $360 to fix it on overtime. The same issue happened today. Found out they do more business on the north side of Atlanta and that's why we had delays for service as well. But back to the problem, the same service guy tried to blame an issue that was there before yet he never told me - or I would have paid for it - especially since I was paying the overtime rate. I would've paid for anything if I needed to. DON'T USE THEM!
Posted: 5/13/2014 • Link to this review
Ms. Crockett, Thank you for your feedback, we have left a voicemail on your contact number this morning to discuss this service call and provide a resolution. Please contact us back at your earliest convenience. We will try again later today as well.
Sorry, but a simple maintenance call resulted in 2 follow-up visits to replace modules that were eventually replaced with a whole new system. The repairman on the second attempt left wires hanging that got tangled in the chain! Big disaster due to sloppy, inconsiderate workmanship. I have tried to forget it, but I keep getting request to provide a review. So, there you have it.
Posted: 5/07/2014 • Link to this review
Willyrs, I apologize for your poor experience. I would like the change to make it up to you at no cost to you. Please call our main office (404-872-3667) and ask for me, Tim Smith and I will do everything I can to better your experience with us.
Don't be fooled by Home Depots promise of best price, they may match Overhead Doors price, but you won't get the service and support you get from OHD. We are thrilled with our doors, and new opener. It's so quiet and much safer than our old doors.
Posted: 4/24/2014 • Link to this review
We've used Overhead Door Company of Atlanta for 3 garage doors. The staff from start to finish were helpful and professional. The quality of their doors cannot be compared!!!
Posted: 4/24/2014 • Link to this review
My experience with Overhead Door Co. of Atlanta has been nothing but positive. They installed a new double garage door for us and did a repair. On both occasions they were great to work with and did an impeccable job. I have recommended them and would continue to do so.
Posted: 4/20/2014 • Link to this review
Experts in Garage Door Repair, Service, and Sales Since 1935
Overhead Door Company has been proudly serving customers since 1935. We invented the Overhead Garage Door and have earned our position as the number one choice for garage doors. Overhead Door Company takes pride in our quick, courteous, and professional specialists who will repair your garage door problem, anywhere, any day, any time! All of our garage door repair technicians are trained to meet our very high quality standards. Join the thousands of satisfied customers that have trusted the Red Ribbon Overhead Door Company.
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Member: Better Business Bureau (Since 1982, A+ Rating), NARI, BOMA, ASIS, and IDA. IDEA Accredited Door Dealer. 2008 Winner - Better Business Bureau's Torch Award for Marketplace Ethics and Customer Service. 2006 & 2007 1st Runner Up Winner of the Better Business Bureau's Torch Award for Marketplace Ethics. Winner of 12 consecutive Consumer's Choice Awards (2003 - 2015)