131 Merchants Square, Cumming, GA 30040 map »
We didn't spend a million dollars but they treated us as if we did. We worked with Teresa who made sure we were satisfied every step of the way. A true professional. She went far and above what we... ever expected. Everything we were promised was done. The installers were amazing, our floors are beautiful! Going forward' they have our business. I would HIGHLY recommend them. Thank you Steve and Teresa.VIEW MORE »VIEW LESS »
I used overstock to put on hardwood floor on my entire 2nd floor. Due to late delivery, i have to switch into other type of wood that are not my prefered choice. During the installation, i complaint... about un-flat floor. The worker said because the subfloor is not flat. Well, they should flatten the subfloor and dry it before install it. Now i have to live with hardwood floor with many unflat spot and creacky sound every where. At last, i don;t get any leftover material for back up. I will not recommend this company.VIEW MORE »VIEW LESS »
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Went from bad to worse to nightmare. It is one thing to put up with wrong quote, multiple missed appointments when we took day off but to but up with all the headaches and see you new floor is not what you were sold brought us to tears. Installed floor was completely different from what they showed my wife in store. Apparently we bought inferior flooring but paid Home Depot prices. There is a confidence level you get with the big box stores and now I know why. Biggest mistake of our lives to this point was walking into Overstock. Should have walked away when we heard owner yelling at customer. Never again.
Buyer beware!!!! Dont trust the reviews! Do your homework! Overstock sold my daughter Shaw hardwoods and said it came with full manufacturers warranty. Complete lie! They sold us "off quality" goods that hase ZERO warranty. I contacted Shaw and they said store knew hardwoods were sold as inferior goods and knew there was no warranty. Now my daughter has a house full of defective, buckling hardwoods and no recourse other than a good lawyer. I have never dealt with more dishonest people!
After going to one of the Big Box stores and getting disgusted with the bad service, bad quality, and high prices my daughter and I came here to Overstock Floors Etc. At first glance we didnít know what to expect but after Steve came over and told us about his operation we knew we found the right place. From picking out the floor to the finished installation was only 4 days. The only problem we had was resolved as soon as we called and was resolved above and beyond our expectations. I guess the best closing to this review is to simply say that we are not only satisfied with the job that has been done, but looking forward to the job we are going to be have done in the near future also.
I am so happy with my floors. The customer service was excellent. The wood floors that we chose are beautiful and we couldn't be happier. We shopped around and Overstock Floors had the best selection and price. The installers arrived on time and were fast and professional. I would highly recommend Overstock Floors.
I was very satisfied with the service that I received from this company. Tony was very professional and their prices are very competitive on the laminate flooring that I purchased. I would recommend this company to others. Regina
We had laminate flooring and carpet installed in our home and the service and product we received was top notch! I highly recommend Steve and Tony and their installation crews. They are very knowledgeable, extremely timely and exceptionally courteous and tidy. It all looks great.
The staff was very helpful. My husband installed laminate flooring in our basement. It looks great and we did it under budget.
Having been one of the first to review this company, giving 5 stars as we were so pleased with them, I now retract that totally. They are now based in Roswell. For a newly purchased property, we needed new carpeting throughout. We phoned, Adam said he would get back to confirm an appointment but he did not. I phoned twice more to request service leaving voicemails each time but have not received a reply of any sort. I am pleased that business is so good they can ignore repeat customers. Don't expect a reply to your call if our experience is anything to go by. Dreadful.
Recently, Overstock Floors installed new hardwoods in our family room and refinished all the floors to match. They turned out beautifully! Peggy was great to work with and stayed with us through the entire project. The price was great and I've already referred several people over to Overstock Floors. We loved them so much they are installing new tile in our bathrooms, new cabinets in 2 of our bathrooms and new carpet throughout the rest of the house!
Thank you very much for your kind words. We do our best to make our customers happy. I'm glad you are one of them and THANKS for the referrals. Peggy
Wow! The versi pattern travertine in my basement is absolutely beautiful! Thank you Overstock for the Great Pricing! It makes me proud to have a locally owned company with aggressive pricing right here in our town.
Spread the word that shopping locally just makes sense. We may not be as large as the Big Box stores but we do have the ability to beat prices. Thanks for shopping with us. Adam
Carpet was priced better than big box retail, other local carpet stores, and 1/2 the price of Empire. Service was excellent, very efficient at the store level and the installers. GREAT EXPERIENCE!
Boy that makes us feel great! We certainly must be doing something right. One great experience usually leads to another. Thanks again Tony
I chose Overstock for their customer service, price, and in-stock availability in that order. Peggy interacted with direct and honest manner. The other two places I visited I couldn't trust because they were "working" me and I hate that. The quote was $500 less than the competition. Lastly I wanted the installation within 3 days and they could do it. The crew arrived ontime, installation was complete and seamless, and they cleaned up thoroughly. In and Out in 4 hrs, 1200 sq ft remove and install.
Thanks for the nice comments. Our Flooring and Kitchen Departments strive to give you an honest and fair price and Installation. A happy customer is our best advertising.
We have been looking for Kitchen cabinets for nearly 3 months when a friend told us about Overstock Kitchens. We drove the poor guy their nuts trying to find a line we could afford. Not only was he knowledgeable about the kitchen business but had the patience of a saint with us. We got an all wood cabinet from a company called JSI for $3000.00 less than what Depot wanted for same quality. Cabinets came - they gave my husband some great advice on how to install and even loaned him some special clamps. If your looking for a pleasant place with some fair prices check them out. I'd suggest making an appointment as their designers are always out measuring it seems. But worth the wait.
Yeap the guy you drove crazy was me! But it was a pleasure helping you both. If you tell your friends that's the best advertising in the world. Enjoy your new kitchen and again thanks for trusting us. Frank
Walked in and selected a carpet and it was installed the next day. No hassle. Great product. Great price. Thanks fellows!!!
Thank you for the nice review KoopedUp! Glad we could install your carpet the next day! Thank you for your business! Overstock Floors
The economy is tight. Overstock gets this. They helped me get great carpet at a great price and the installation went without a hitch. Kudos to Peggy for her customer service and understanding. Will definitely recommend them.
Your very welcome, glad you came in - please tell your friends.