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Oxford Heating & Air Inc

(770) 787-6870

70 Piper RdCovington, GA 30014   map »

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Reviews

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Worst Ever. Rude and Lied to Me!, 9/27/2014

After several visits, they failed to fix ac. Called a new provider, and the new provider fixed the issue on the 1st visit. Funny and pathetic story-- on the way to their last visit to me, the... technician called my house while I was in the bathroom. I immediately called back to confirm, but the SECONDS it took me to call them back, they said that I was a no-show for not answering the first call (from seconds ago) and the technician was moving on to the next appointment. I had been waiting all day for them to arrive. They also lied to American Home Shield about my repairs. THIS IS THE WORST AC COMPANY YOU CAN FIND. American home shield promptly sent out a new company who fixed my problem AC permanently in one visit... The new place was polite, PUNCTUAL, and competent!

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REQUEST AMERICAN HOME SHIELD GIVE ANOTHER PROVIDER, 9/13/2014

First they agreed to send someone out for the first appointment of the day. They didn't honor that request. We scheduled a Saturday appointment. No call, no show. Office is closed, and... there's no way to contact them. Been 7 days without AC during the hot summer months. Completely unacceptable. Ask American Home Shield to go with a different company. If you're looking for a company on your own, go elsewhere.

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Displaying 1-14 of 14

Reviews

Ozreg76

Reviews: 1

Worst Ever. Rude and Lied to Me!

After several visits, they failed to fix ac. Called a new provider, and the new provider fixed the issue on the 1st visit. Funny and pathetic story-- on the way to their last visit to me, the technician called my house while I was in the bathroom. I immediately called back to confirm, but the SECONDS it took me to call them back, they said that I was a no-show for not answering the first call (from seconds ago) and the technician was moving on to the next appointment. I had been waiting all day for them to arrive. They also lied to American Home Shield about my repairs. THIS IS THE WORST AC COMPANY YOU CAN FIND. American home shield promptly sent out a new company who fixed my problem AC permanently in one visit... The new place was polite, PUNCTUAL, and competent!

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atlantahomes

Reviews: 1

REQUEST AMERICAN HOME SHIELD GIVE ANOTHER PROVIDER

First they agreed to send someone out for the first appointment of the day. They didn't honor that request. We scheduled a Saturday appointment. No call, no show. Office is closed, and there's no way to contact them. Been 7 days without AC during the hot summer months. Completely unacceptable. Ask American Home Shield to go with a different company. If you're looking for a company on your own, go elsewhere.

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cuteyppie

Reviews: 1

WORST CUSTOMER SERVICE EVER!!

Company was sent out by AHS to fix a/c. Tech arrived and advised that he could not complete repairs because son was not 18 yrs old older (17 yrs old.) I was never advised of age requirement when appt was setup. Tech came out and stated that he had 8 addtl appts for the day and I would have to reschedule. I advised him that I would call the office and he still left. After speaking with dispatch for this company I was advised that driver would return. (Mind you only 4 mins had passed). An hour passed and still no tech. I called back and dispatch advised that tech was at another location less than 3 mins after leaving my home. (A LIE!!!) I spoke to someone who I guess was a supervisor and she stated that he would be back after he was done with another job. (This even after I advised on the lie/discrepancy of him already being at another location). I wouldn't advise on using this company because the customer service is horrible. Needless to say I asked AHS to put this company on the do not return list of providers. Horrible customer service!! Very displeased with company.

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Mattb01

Reviews: 2

Good friendly service

AHS sent them out to give a second opinion as the first contractor was horrible. They were able to diagnose and fix the problem where the first contractor was not.

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dreambody

Reviews: 1

Worst AC company EVER!!!

They have had to come over to our house 3x, the final time they came out, they replaced our entire unit.... AND IT'S STILL NOT FIXED!!! It's 81 degrees in my house and they were here yesterday... it's been 2 weeks without air... I will never do business with this terrible company again, and I'd advise everyone else to do the same.

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BillMc57

Reviews: 1

Good Service, thorough installation

Oxford installed a new A/C unit replacing my original (25 yr. old) system. Their price was competitive. Service / Installation was speedy yet very thorough. I would recommend and also use again for other A/C / Heating problems.

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 New Amana unit

drconrad

Reviews: 4

AHS & This Company Are Running A Scam

AHS sent this company to my house to look at my AC unit. First they could not get the scheduling right and tried to lie about the original time that was established. They eventually did honor the original appointment time. The tech then confirmed that my unit was clean, my coils were clean, etc and that my unit's compressor had an electrical problem due to it being old and needed to be replaced. This is also what my outside HVAC specialist that I paid confirmed. The Oxford tech also wrote this down on the work order. He then called AHS, lied, and reported something completely different to what was found and what was verbally stated to me. I did not find this out until I received a call from AHS claiming they were denying my claim for reasons that were not what he wrote down nor what he verbally stated. I have been reading online that this company and AHS are working in concert to deny claims with hopes that the customer will still let this company complete the work but at the customer's own expense. This company is not recognized by the BBB but I am still filing a complaint. I do not want other customers to go through what I am going through. I am also taking legal action against AHS and this company.

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lamikaharris

Reviews: 1

Quick & Good Service

I started having an issue in the morning and Oxford Heating & Air responded to my call within 20 minutes. I was very surprised they were able to come out to my home that day. Thankfully they fixed my unit and my family has heat all in the same day. You can not ask for anything more. The technician called when he was coming out to my home, very nice.

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YouShouldHaveDoneWhatYouSaidYouWould

Reviews: 1

Do Not Let AHS Assign This Company To You

Waited 3 days for appointment with a 6 hour window. Was told the day of the appointment that I was the next service call. Nobody showed up or called. AHS called the company's "emergency" number at 5:30, since the main number said they were closed, and was told the technician was still coming. At 7:30 AHS could no longer reach the company and actually gave me the emergency number to call myself. When Nicki from Oxford returned my missed call, and realized I was a customer who had been given the number she angrily hung up on me. AHS has been informed of this company's practices, but if they still assign this company request someone else.

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CharlieCNS

Reviews: 2

Poor Customer Service

Oxford was dispatched through American Home Shield to service my AC and fix a leak in the AC. The leak was not fixed so when the AC was turned back on I experienced water damage. Oxford claims that they were not responsible for the leak under AHS contracts, but this was refuted by AHS. Since AHS has confirmed to me that Oxford was responsible, Oxford has not returned my phone calls. They might be ok working outside of American Home Shield, but don't expect them to take responsibility for anything. I'm paying more for repairs than my service call. Very disappointed...

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carla550

Reviews: 1

Great!

I was very pleased with the service that I was provided. I was skeptical since I live in Alabama but customer service was great and my unit was fixed the next day with parts needed. I would recommend this company!

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Minerva643

Reviews: 5

Another American Home Shield Disaster - STAY AWAY!

I am sorry I did not check Oxford out when AHS assigned them to fix our Heat pump. the first guy came and charged us to refill the freon. 2 weeks later, we were still having problems. A 2nd set of guys came and admitted that they had never seen a unit like ours and did not know how to fix it, and that the first guy hadn't either. In the process of looking at the wrong unit, they knocked the ductwork off the unit, left the light on and turned off the unit. Now they won't return to repair the damage they caused.

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Mimmie1951

Reviews: 1

Great Company!

When our A/C quit working, I called Oxford Heating & Air and they sent a technician out right away to check out what was wrong. We needed a new unit(our old one was about 17 years old) and they got the job done in a very timely manner and at a fair price. I will recommend them to all of my family and friends!

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treyboogie

Reviews: 1

Fast and friendly

When I needed a new hvac unit Oxford sent someone out immediately. He was very friendly and patient and explained everything in detail. The new unit was installed and working within a few days.

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