I had been putting off refinancing my home for years because everyone I knew that had tried to or had refinanced said it was a nightmare to do. THANK YOU CASSANDRA HEWITT for making my refinance so quick and easy! Also, Thank You for taking the time to answer all my questions! I will recommend Preo Mortgage to all my friends and family.
Posted: 2/11/2013 • Link to this review
Worked with Elliot Dubin from Preo MTG to refinance my home loan. I spoke with 7 companies and even though they were larger, I went with Preo due to Elliot's excellent customer service and follow up. The closing could not have been any more thorough or easier. If I had known how easy this was and how great they are to work with, I would have done this a long time ago! 5 stars!! Kelli
Posted: 12/28/2012 • Link to this review
PREO was great to work with during a very hectic and short application process. They got us all the paperwork on time and were really helpful and responsive in answering our questions and explaining the steps in the process. The closing was super easy and all parties in the closing were impressed by PREO's care and professionalism. Thanks for a great experience
Posted: 10/23/2012 • Link to this review
When I heard interest rates were at a historic low, I knew I wanted to take advantage. Rachelle at PREO made my refinance experience so easy. She went above and beyond during every step of the process and now I am saving over $200 in interest a month!! I highly recommend working with PREO and am telling everyone I know to do the same.
Posted: 10/22/2012 • Link to this review
From start to finish - Cassie was always there for me. She sold me from the start when she promised to make the refinance "painless". As my last refinance was a "disaster", you can see how I was a little hesitant to go through with this.I am so glad I choose Preo to refinance my home - and truly appreciative of the fact that Cassie was my representative. Thanks for everything!
Posted: 10/15/2012 • Link to this review
Preo is very knowledgeable. I am not and had a lot of questions that they were able to answer in a very timely manner. I feel very grateful to Michael for helping me through this very stressful time and making sure that I got all the answers I needed. I would gladly recommend Preo to any that was thinking about refi-ing
Posted: 6/25/2012 • Link to this review
Found that PREO does not know how to handle HARP2 Loans with Freddie Mac. I was asked to pay for an appraisal ($350) which wasn't even used by the bank. And after that was refused a loan. The only explanation I got was that the banks they worked with would not do Freddie Mac Loans based on the LTV of my house (which was not based on the appraisal, but something else that was calculated). Wish they would have known more before having me waste over $300 and still have no refi. The person I was dealing with was very friendly, but just don't think that his company had the resources to help.
Posted: 6/24/2012 • Link to this review
We recently closed with Preo after working with Windell Rich. We researched heavily, consulted 10 different lenders, and chose Preo and Windell because of their meticulous professionalism. Virtually every other lender tried to pressure us into a deal with vague threats of rapid daily market changes and innuendo of competitors shady dealings and slow closings. With Windell and Preo it was "Here is the deal we can offer you, check out our reputation and get back with us if you are interested". No harassing multiple phone calls or emails. All of our questions and concerns were immediately addressed. The entire process took 3 weeks, application to closing. We even ended up with a lower rate than originally proposed.
Posted: 5/07/2012 • Link to this review
I have to admit, I originally began my mortgage process with another lender. Despite a lengthier-than-expected closing preparation period, I can still say that I am very glad I moved my business to PREO. I worked with Rachelle, who was patient, friendly, and professional despite my increasing craziness and nervousness as the closing date moved out and my move-out date from my previous residence got closer. During the process, I also worked with other individuals from Rachelle's division, and I experienced the same level of professionalism and courtesy I received from her. Since I am employed at a company that values exceptional customer service, I am definitely pleased that I ended up working with a company that has similar goals. Rachelle and her colleagues made a very stressful (for me as a first-time homebuyer) situation much less so, and I'm very grateful to them for that. I consider it icing in the cake that PREO can also arrange for exceptionally reasonable out-of-pocket closing costs. I'll be honest, I hope I don't have to go through this process again anytime soon, but you can bet that if I do, my first call will be to PREO. Thanks again to Rachelle and team for helping me into my first home!
Posted: 4/27/2012 • Link to this review
When local banks and other local lenders did not provide the good deal I was looking for to refinance my home, I searched several lenders web sites on line. Of the three calls I received in reply to my on line search, two came from companies that used seemingly young, high-pressured sales people, who presented a deal with closing costs that were moderate to high. However, the call I received from PREO Mortgage gave me what I was searching for - a great rate, mature sales person, and a no pressure approach, plus very reasonable closing costs. The entire process was handled very efficiently and expediently via fax, telephone, and email. The agent for PREO Mortgage was always available and willing to answer any questions, as well as being a great facilitator of the required paperwork. I would not hesitate to use this company again at some future time. Carole Williams. April, 2012.
Posted: 4/09/2012 • Link to this review
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