Pace & Company


  18 reviews   
  Rate & Review    
Phone: (678) 423-1800
Fax: (678) 423-0830
Website: www.paceandcompany.net
Pace & Company Pace & Company : Floor Laying & Refinishing, Atlanta, GA



Reviews
Reviews: 1

Posted on 6/18/2010

Excellent Value and Service
Gina and Vance have just finished my project. We are thrilled. Such great value we were able to do other things besides the kitchen hardwood that we originally had planned. The tiling design was wonderful. Such a benefit having a designer as the project manager. Great ideas without spending a fortune. Best part was leaving for vacation and coming home and everything was finished.(Gina fed my cat too, that was a bonus. Small punch out list was completed immediately. We are looking forward to our next project in a couple of weeks. "Gina Guys" are all a pleasure to work with.
Thanks so much for making it easy!
Vickey and Jim Utting
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Reviews: 1

Posted on 4/27/2010

My Sharpsburg Kitchen has never looked better
Gina Pace came to my Sharpsburg home and worked within my budget to design a kitchen. Because she listened to me, I'm getting exactly what I need for my family. We've just installed the new flooring and it is 100x better. We are so pleased with this one change and looking forward to the rest of the process with Gina and her team. Her follow-through is amazing. She's busy, but she ALWAYS does what she says she will do. I feel that her integrity is solid and the quality of her work is, too.
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Reviews: 1

Posted on 4/18/2010

Terrific Service, Refreshingly Professional
Pace & Company recently repaired and refinished some old floors, installed and finished some new floors, and tiled a bathroom in our early 1900s home (about 4500 sq ft). Working with Gina and Vance was a great experience. They were knowledgeable, professional, and uniquely responsive throughout the whole process. They handled all the "old house" issues that came up with ease, and never tried to charge us any extra for the unforeseen problems. Our experience with Pace & Company couldn't have been better, and we're looking forward to working with them again soon. We highly recommend them!
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Reviews: 1

Posted on 3/18/2010

Poor installation and poor customer service
I had hardwood floors installed in a den, playroom, bathroom, hall and closet. When the hardwoods in the bathroom began to warp, I called Vance. I told him that there were hollow spots and they needed to be fixed. He told me that water was to blame and I told him that no water had been on the floors. They came out and drilled a hole in the floor ( I think that they picked up people off the street!)and refilled the area leaving an uneven finish to my bathroom floor. I called back immediately ( and various times )as I began to notice that the same hollow feel was in several other places in other rooms. I never heard back from Pace Flooring. I even sent messages to Gina- She never returned phone calls either! I would not recommend them as they do not do good work and do not uphold their guarantee.
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Pace & Company replied on 03-22-2010
This project was completed in November of 2008 with a satisfied customer, according to our records. We did receive a call toward the end of the summer in 2009 that some of the hardwood floors in the bathroom sounded "hollow". Vance and our hardwood installer, David, went to the home to do a routine warranty call. We asked the homeowner if there had been water damage to the floor and she responded that there had not been. Both Vance and David agreed there was a moisture issue that had caused the adhesive to break the bond with the wood. An injection kit was used to re-adhere the hardwoods to the subfloor. David, who was the installer for the entire project, stated that our customer was happy when he finished the repair. We have not heard from this customer since that time, so if there was an issue we did not know about it. We truly take every review to heart and want all of our customers to be satisfied. As a matter of fact, this customer was sent a newsletter this past week in an effort to stay in touch with her. A call has been placed to this customer today and I await a response. Thank you, Gina Pace, Owner
Reviews: 1

Posted on 7/6/2009

Pace Flooring Designs
I just read the review for Pace Flooring Designs and feel obligated to mention that this one bad experience review is not an isolated instance.

I have money owed to my company by Pace Flooring Designs and incomplete tile work.

Non-responsive and elusive with return phone calls. I would caution new clients to be thorough in dealing with this company.

Make sure you are satisfied before paying for the services,

We now have $1600 owed to our company and have asked for tile to repay for the debt with no response. CAUTION
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Pace & Company replied on 03-22-2010
It is unfortunate that our business advertising agreement did not work out for the benefit of both parties, however that had nothing to do with the tile work done in your home. There was no tile work in your home that was left incomplete by my company. In fact, because you did not seem to be completely satisfied with the installer, my company did not charge you for the installation. I feel, at the end of the day, you have a beautiful backsplash and brick chimney area.
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