Paceline Collision began as a one-bay body shop in 1995, and has transformed into a collision repair operation with multiple locations. We utilize state-of-the-art equipment and a customer-friendly production process that our customers have grown to expect.
Had an issue a little uncommon. Send my daighter car for repair referred by an insurance co with claim and everything and they wanted to change me instead of the responsible party. The guy in the phone was rude accused me of cusing at him just because he didn't had the common sense of calling the insurance co. And find out what was the issue. Instead he got racist, rude and unprofessional. They love your money not your concerns. Be careful dealing with this specific tech. The manager did a fine job addressing the issue but the damage was already done.
Area Killeen, TX
Cost $500 - $999
Date June 2017
Posted: 6/23/2017 • Link to this review
The person who wrote the first review has no solid proof of any wrong-doing by the shop. She also failed to mention that she and her husband are suspects in the arson investigation of the vehicle mentioned. Paceline Collision has a working relationship with the Better Business Bureau, and their work has a lifetime warranty. It is a direct pay repair shop for well-known insurance companies such as Progressive, Farmers, and State Farm. I highly doubt the shop could have attained this status by stealing customers' stereo equipment and setting fire to their vehicles.
Posted: 6/25/2008 • Last edited: 6/26/2008 • Link to this review
DONT BRING YOUR CAR HERE!! FIRST AND FOREMOST MY HUSBAND AND I TRUSTED THESE PEOPLE W OUR VEHICLE ARRIVED THERE ON MON. AND THEN AND EVERYTHING WAS THERE! ON WED WHEN WE WENT TO GET OUT BELONGINGS OUT OF THE VEH AND THE DECK AS WELL AS THE SUBS AND AMP WAS JACKED!! CAR WAS LEFT UNLOCKED AND WINDOWS DOWN! THEN THEY WERE VERY RUDE ABOUT IT CONTACTED MAIN OFFICE IN LAMPASAS AND LET THEM KNOW WE WHERE GONNA CONTACT THE BBB AND SHE SAID NO LETS JUST SETTLE THIS AND SEE WHAT WE CAN DO! CALLED US BACK 30 MINS LATER AND TOLD US OUR VEH HAD BURNED DOWN!!! ITS ALL A SCAM AND now we have to take this to court to get everything replaced! they wont do anything about it and now they wont even talk to us about what happened on their property.. they stole the system and burned the veh to cover it up!
Posted: 6/12/2008 • Link to this review