I can't say enough about the service we received from Michelle Harris at Pacific hardwoods. her patience,knowledge and accessibility were amazing. the selection of hardwood options was better than any of the other places I looked. we have been extremely pleased with our floors, which were installed almost a year ago. I would highly recommend this company and Michelle, and I'm quite particular.
Posted: 8/11/2010 • Link to this review
If you are looking for the best quality, customer service and value this is the place to go. The staff at Pacific was very willing to answer all my questions and help me decide the best value for my budget. Installation went very smoothly with the staff from Pacific and in the time frame that I wanted. I would recommend Pacific to anyone that was looking for flooring. We are looking to install new cabinets soon and Pacific will be the first company on my list.
Posted: 7/29/2010 • Link to this review
The new floors we had installed were the additional bedrooms. Not sure what you mean by "we installed the floors before you could come look at the stains". The dark spots are still here. We no longer HAVE a dog, and another "dark spot" has appeared. The problem WE HAVE WITH YOU is your diagnosing our stain problem over the phone without even looking at our floors.
Posted: 10/18/2009 • Last edited: 10/22/2009 • Link to this review
This customer called and Michelle did return his call. He informed her that his puppy always peed on the puppy pad and she said was willing to look at his floors. This was during the major flood time and Michelle said due to our work load it would take a ferw days to locate his job from several years ago, and then make a field inspection. It appears this customer already had another company install the floor before she could look at it, and may have been attempting to blame us for urine stains.