Very poor customer service. We asked Wilco to print our engagement invitations. They were very poor in responding to my fiancées communication attempts trying to decide an invitation style. After giving them the design she liked off an online website, they charged a $45 design fee to copy someone else's idea. Then they printed the invitations incorrectly and tried to blame my fiancée. The price they quoted my girlfriend was including a response card and response envelope. When she picked them up after paying the printer told her there was an additional charge for the response cards and envelopes. 3 weeks later we final had the invitations but only 4 weeks before our party, which leaves inadequate response time. And we were assured we could have the invitations 2 weeks ago. Just overall a terrible job of communications, customer service, fee transparency and prompt service. At no time did their staff make us feel valued or special. We will not be getting our wedding invitations from them. Go anywhere else but Wilco if you want value for your money!
Posted: 3/14/2013 • Link to this review