Dr. Panova is very thorough with her patients. She ask many questions and will answer all of yours. Her nurse is friendly and very professional. I am a new patient and was able to look on line - get all the new patient forms and have them filled out upon my first visit. The office staff, however, entered my issurance wrong and they want me to pay an open balance and it is very difficult to receive a referral - not because of the doctors - but because of the staff - they make you wait until they are ready to send the form to a specialist - I have a special circumstance and need to see the specialist as a work in and I explained the situation to Dr. Panova's staff and they will not let me talk directly to the staff member who handles referrals (I have to leave a detailed message & no call back!) and the staff member is unwilling to accomadate the patients urgent request! If I didn't love the care and consideration that Dr. Panova has given me - I would seek out another alternative.
Posted: 11/05/2007 • Last edited: 6/08/2010 • Link to this review
Varna Higher Institute Of Medicine 1997